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134 Points
Posted 2 years ago
Gary Pope, Accredited Consultant (Acct & IT), Alchester Business Systems., Accredited Partner
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19,126 Points
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134 Points
Hi Gary, Thank you for your reply, I am using accounts hosted 2017, with Google chrome, I was sending duplicate payslips to an employee through the send by email link , all was well until I pressed send then the error box popped up . regards
Gary Pope, Accredited Consultant (Acct & IT), Alchester Business Systems., Accredited Partner
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19,126 Points
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134 Points
Gary, Interesting Thank You for your help, None of the above apply, Thinking about the issue, I rebooted my system and used Edge as the browser and the same screen opened with the same dialogue box and c=47.
Gary Pope, Accredited Consultant (Acct & IT), Alchester Business Systems., Accredited Partner
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19,126 Points
In older versions of the product, I observe articles that worry about the integrity of the DATA file, and suggest a precautionary (but worth doing often anyway!) backup WITH VERIFY - and if necessary, a REBUILD (under File --> Utilities) just to double check there is no mischief in the data file itself. This is more typical in a DESKTOP environment, than in Hosted, but no harm from trying. But await other answers from the Community here too.
Gary
Gary
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134 Points
Thank you Gary, very helpful none the less, I took the more time consuming way, print, scan and then email. sorted anyway thanks again.
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134 Points
Ok all sorted, I found that accounts received had not logged off with invoice ageing report still open and hiding in the background of the home screen.
Thank you again.
Thank you again.