Is anyone having problems with selecting company files on Reckon hosted today?

Chrissy Hawker
Chrissy Hawker Member Posts: 3
edited July 2019 in Accounts Hosted
Is anyone having problems with selecting company files on Reckon hosted today?  Cant get onto help desk either

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,305 Community Manager Community Manager
    edited July 2019
    Hi Chrissy,
    What's happening for you at the moment? Are you attempting to open a different company file or something else when selecting other files?

    Are you getting any error messages?


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  • Chrissy Hawker
    Chrissy Hawker Member Posts: 3
    edited July 2019
    Hi Rav
    My screen first opened up on my company file which is fine. I processed my payroll and printed reports BUT I cannot exit out of my file to select a different company file.  I cannot access any information at all - its as if the whole program has frozen on me.  I hit the cross top right hand corner to exit out of it all.  After exiting I log in again and automatically go back to my blank screen in my company - I cannot select a different company... I'm stuck in limbo with no where to go.  I tried Help desk but they cannot take any new calls as they are at full capacity so am assuming there is a Reckon problem ??.  
  • Rav
    Rav Administrator, Reckon Staff Posts: 15,305 Community Manager Community Manager
    edited July 2019
    Hi Chrissy,
    I'd check to see if there are any windows or prompts awaiting your attention that have opened in the background. Try pressing Alt and Page Down, or Alt and Page Up buttons to bring any windows in the background to the foreground to check.


    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Chrissy Hawker
    Chrissy Hawker Member Posts: 3
    edited July 2019
    Thanks Rav.... what I think has happened is that when uploading the STP stuff this morning for some reason it stopped my system and hence the reason I havent been able to do anything for 2.5hrs - I tried everything then all of a sudden the pop up uploading window of the STP has appeared so have completed those steps and am back to normal with all my client files again...... Gosh I hope this doesnt happen each week. Thanks for your input.  All my windows are up an running again....all my client files are there still.  I had no issues last week with this so will see what next week brings.