Is Hosted Server Down. Tried to log in today - No Terminal Server Available etc

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  • Updated 11 months ago
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Is Hosted Terminal Server Down. Unfortunately some of us have to Work On the 25th. Message I get is "no terminal server is available to run application ra2017.au.r2"

Please help
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Neelesh Narayan

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Posted 12 months ago

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Kevin Russell, Accredited Partner

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Yikes!
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Angela Vermeulen

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Merry Christmas Reckon customers, same problem here " no terminal server is available", still need to do pays for a casual workforce even though its christmas.
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Kevin Russell, Accredited Partner

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Oh my. I should try this when I get home
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Terry Wong

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Reckon still down.  What's happening Reckon?
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Sharon

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I cannot login Reckon Hosted, this is the message from Reckon Hosted (No terminal server is available to run application ‘RA.2017.AU.R2’’). Please advise to fix this problem.
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Lin Johnson

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This reply was created from a merged topic originally titled Can't log on all day to catch up with work on Xmas Day. Is Reckon having a Xmas d....

Can't log on all day to catch up with work on Xmas Day. Is Reckon having a Xmas day off???????
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Rav, Community Manager

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Hi guys,Really sorry to hear you had issues with Reckon Accounts Hosted today. I've just logged in to test and was ok for me. Can you please try again when you have a chance and let me know how you get on?
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Helen Case

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Rav, still cannot access the software.  How are we supposed to run businesses when you can't access your own files?
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Helen Case

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Rav, is anyone actually providing answers to people who need to access the software?
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Terry Wong

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Rav,

Tried to log on and same error message being received
"No terminal server is available to run application 'RA.2017.AU.R2'"
message when I click on my "launch accounts 2017 R2" button
I have wages to pay and this is ridculous
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Melissa Carroll

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Reckon is still down for me. Is there a solution yet?
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Helen Case

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I have a payroll to run today and another one tomorrow.  When will I get access to Reckon Accounts Hosted?  This is the second time in 3 months ... really guys?!
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Christine Cameron

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I have just tried and get the same message.  "No terminal server is available to run application ‘RA.2017.AU.R2’’.  This program is so unreliable.  I have work to do.  Obviously the problem is still there Rav.  Thanks.
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Emily Chuter

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I also cannot log on and I have employees to pay! PLEASE ADVISE ASAP!
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Marti

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This reply was created from a merged topic originally titled Is Hosted terminal down today as well??? - "no terminal server is available to ru....

Is Hosted terminal down today as well???? Message still - "no terminal server is available to run application" Please help ASAP
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Rav, Community Manager

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Hi everyone,
I sincerely apologise for the delay in getting back to you all. It looks as though there are plenty of hosts available for users to connect to so we're going to need to take a closer look into this. I'll keep you updated as soon as I receive more info
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Stuart Austin

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Hi Rav are we any closer to getting this problem fixed
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Rav, Community Manager

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Hi Stuart, I don't have any new information just yet but I have been in touch with the head of our Development team in regard to this issue. Unfortunately, there has been a delay in getting this addressed due to it being Christmas yesterday but this is being investigated as we speak.
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Emily Chuter

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Hi Rav,
Can you please advise once this issue is addressed as I will be needing to pay employees as soon as this is rectified. 
Thanks
Emily
I get a black screen with white boxes on the top Left of the screen when I try to log in to my reckon hosted account. 
Is there a problem with reckon hosted? 
P
Okay from Melbourne,  to:
https://hosted.reckon.com.au/webconnect/RA.2017.AU.R2/accessnow/start.html

at noon 31.12.17.

Suggest a fresh try after clearing CACHE (history of past read pages) of your browser,  just to be sure.

Gary
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Sandra

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This reply was created from a merged topic originally titled Error Message " NO TERMINAL SERVER IS AVAILABLE TO RUN APPLICATION RA.2017.AU.R2.

Error Message " NO TERMINAL SERVER IS AVAILABLE TO RUN APPLICATION RA.2017.AU.R2

Hi just wondering if anyone else is having the same error message pop up when trying to log in to their file.
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Piers Dance

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I have also just tried to log in and get the same message.
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Jason JT Thurley

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Yep, same message. It should have been fixed by now. Its been more than 24 hours.
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Rav, Community Manager

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Hi again everyone,

We seem to have identified the cause of this problem and are attempting to organise resources in order to fix this. Its never a good time for these issues but being the Christmas public holidays it has exacerbated this and unfortunately it is going to take some time to fix while we get in touch with team members required to put this right.

Hope to have a further update for everyone later this evening with positive news on resolution.

Sincerely apologise for the frustration caused.
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Rav, Community Manager

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Hi all,
We've had a tech working on this issue, and initial testing is looking positive. We're still not out of the woods yet but if you can please try accessing Hosted now and let me know how you get on BELOW this message
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Sandra

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Hi Rav, all good, I've been able to access the file. Thanks for the prompt action being boxing day :)
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Kevin Russell, Accredited Partner

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Rav not really acceptable at xmas or any other time. Why is there not better contingency planning? What exactly are the processes once a system outage is notified? What is a reasonable service standard? Just so I can understand. Im sure you appreciate the sensitivity. I have payroll today.

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