Is there a problem with the Reckon Portal - All I get is a blue patterned screen?

  • 2
  • Problem
  • Updated 8 months ago
  • Solved
I am having trouble getting to the login screen in reckon one. Can anyone help me?
Photo of Megan Samain

Megan Samain

  • 100 Points 100 badge 2x thumb

Posted 8 months ago

  • 2
Photo of Sally Carpenter

Sally Carpenter

  • 174 Points 100 badge 2x thumb
Me too!! I've been trying for hours and I'm getting really frustrated - my boss is waiting for invoices but I can't log on.
Photo of Megan Samain

Megan Samain

  • 100 Points 100 badge 2x thumb
Bugger - I have an AGM I have to report to tomorrow - I need it NOW!!  Grrrrr
Photo of Michael Corrigan

Michael Corrigan

  • 570 Points 500 badge 2x thumb
I have been able to log into Reckon one ok
Photo of Megan Samain

Megan Samain

  • 100 Points 100 badge 2x thumb
What can I be doing wrong Michael?
Photo of Debbie White

Debbie White

  • 60 Points
I am having the same problem, there is only a blue screen when trying to get to Reckon One log in screen. I have called JJ at Reckon 3 times and he insists it is a Telstra problem. I have contacted Telstra twice and they say it is a Reckon problem.
No one can help
Photo of Jay Jay Li

Jay Jay Li, Employee

  • 280 Points 250 badge 2x thumb
Hi Deb, 
I've notified the upper lvl about this issue and we are further looking in to this problem. 
and hopefully find a solution quickly.  
Photo of Jay Jay Li

Jay Jay Li, Employee

  • 280 Points 250 badge 2x thumb
Hi All, 
sorry hear everyone having such problem, today we received 4 reported cases of blue back ground only when login. 2 from NSW, 1 from QLD and 1 from VIC. the common thing looks like its a Telstra internet issue. (test with optus and voda connection all works fine, we are at the moment assume its a Telstra issue) 
if you are having this login issue and not using a Telstra internet connection please let us know. 
Photo of Beth

Beth

  • 70 Points
I am having the same problem!  So Jay Jay, what should we ask Telstra when calling to fix it as I see above Debbie has already tried and they say it's a Reckon problem?
Photo of Michael Corrigan

Michael Corrigan

  • 570 Points 500 badge 2x thumb
I use Internode on my computer and Optus on the iPad and can log in OK.  Suspect Telstra is not owning up to the problem 
Photo of Peter Brown

Peter Brown

  • 522 Points 500 badge 2x thumb
SAme here in country sa   Use Telstra  nbn 
I'm on Telstra (VIC suburbs) and OK at 22:43PM Sat 24/3/2018

Gary
(Edited)
Photo of Rav

Rav, Community Manager

  • 63,214 Points 50k badge 2x thumb
Hi everyone,
For those who experienced issues with this yesterday, can you please advise if the problem is still persisting for you today?