Issue getting into Reckon Cloud

  • 1
  • Question
  • Updated 4 weeks ago
  • Answered
I can log into Reckon cloud however when I go to open the file I get an error message. What does this mean?
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Rebecca

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  • frustrated

Posted 4 weeks ago

  • 1
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Rav, Community Manager

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Hi Rebecca,
Can you please clear your browser cache and cookies and then retry?

Do you receive this error page if you attempt to login using a different browser?
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Rebecca

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I was using Chrome. I just tried in Explorer and got the same message. 
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Rebecca

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We have issues with passwords this morning and request a new password. Since this I have had this error.

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Luke, Technical Support Team Leader

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Hi Rebecca,

Could you please ensure that you're not copying and pasting the new password you were sent and manually typing it in?

Luke
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Rebecca

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Thanks that worked.