Issue selecting STP File for uploading in Gov Connect.

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  • Updated 5 days ago
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When in Reckon Gov Connect and selecting an STP file to upload, it keeps going back to the Report Type screen after selecting the STP file that was downloaded. It doesn't go back to the main screen to see details of the file and submit. Any suggestions as to why this might be happening?
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Leanne Jane

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Posted 3 months ago

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Rav, Community Manager

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Hi Leanne,
I see that you've tagged this post as Reckon Accounts Hosted which is great but can you let me know which Reckon product you have selected in the GovConnect service?
Feel free to add a screenshot if its easier
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Rav, Community Manager

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What is the file type that has been created in Reckon Accounts Hosted? Is it just a normal pay event ie. so no tick boxes/options selected or is it a Full File Replacement or Update Event?
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Adriana Van Rooyen

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hi was this issue resolved.  we are having the EXACT same issues with reckon hosted file.  Exporting from Reckon Hosted fine but when trying to upload to govconnect we select the file and it doesn't do anything.  Please help. 
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Noeline

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Hi just wondering if this issue was resolved as we are now having the same problem after months of reporting successfully.
When we select the file to upload nothing happens. We have tried this on several different browsers and still no success.
We also have another company in GovConnect and there has been no issue with uploading their file.
Please help
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Leanne Jane

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Hi Noeline,
Yes the problem was resolved by amending the company name which had quotations in the field which were not allowed. Once these were removed the STP files were able to be selected.  Hope that helps.
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Noeline

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Thanks Leanne, we have been submitting fine since July so not sure why it has stopped working on this one file.
Unfortunately Reckon Support believe no one else has this issue so therefore it is the browser, yet we have tried on several.
Very frustrating, thank you for your reply :)