I know there has been multiple posts in relation to the issue and I seem to have tried all the solutions but nothing is working. I send about 140-150 statements every month. We had to move from a POP email to Exchange, which was the only solution we were provided to cope with sending over 100 emails in an hour period.
Now I am on Exchange I have for months been having the issue that for some customers, they are still receiving winmail attachments. I have set the emails to say to send in Rich Text and this didn't work. I am now converting every one to HTML and then sending but this doesn't seem to have worked for some customers, they still receive in winmail.
I am using Microsoft Exchange and Reckon Accounts Premier Edition 2015.
Surely the IT people for both can get their act together in our modern IT era!
Now I am on Exchange I have for months been having the issue that for some customers, they are still receiving winmail attachments. I have set the emails to say to send in Rich Text and this didn't work. I am now converting every one to HTML and then sending but this doesn't seem to have worked for some customers, they still receive in winmail.
I am using Microsoft Exchange and Reckon Accounts Premier Edition 2015.
Surely the IT people for both can get their act together in our modern IT era!
Ann
Ann
I have checked in the Preferences and Customers. I cannot locate any area where I put server name or port number. I just cannot locate anywhere where this information is entered. Can you please clarify?
Robert Smeallie
When I went into Reckon Accounts and created a new customer on the Additional tab there is a Preferred Send Form Method drop-down list and one of them is Email. If you entered the customer's email address when you set them up the form will be emailed to them. As this is an individual customer setting then it means that you can individualise each customer with how they will receive their form.
Robert Smeallie