Issue with payment summaries
Julie_9169984
Member Posts: 12 ✭
I am using Payroll Premier 2016/2017. I have run a payrolls report to make sure all employees are listed prior to doing the payment summaries. Currently one employee is not showing in the summary. I cant find anything different in his set up. He has tax paid eveyr week. Any suggestions
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Comments
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Hi Julie,
This is an older KB article but check it out nonetheless if it helps in your case -
One or more employees will not produce a Payment Summary
Let me know how you get on
Cheers
Ravℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.
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Thanks Rav - have tried all the logical things. Nothing is working. Extremely frustrating0
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I had the same issue. It corrected when I selected for the employee to receive by email & print (select both)
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Thanks Melissa!
Julie, in the interim, can you try out Melissa's suggestion above. It looks as though there have been a handful of similar cases and the team are currently discussing this as we speak.
Cheers
Ravℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.
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Thanks Melissa and Rav. We have tried all of these, and I have now had to send the file through to the help desk as they cant work it out either! Hopefully we can get it fixed today as we need to do a payroll tomorrow for the new financial year
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