Issue with payment summaries

Julie_9169984
Julie_9169984 Member Posts: 12
edited June 2019 in Payroll Premier
I am using Payroll Premier 2016/2017.  I have run a payrolls report to make sure all employees are listed prior to doing the payment summaries.  Currently one employee is not showing in the summary.  I cant find anything different in his set up.  He has tax paid eveyr week.  Any suggestions

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,305 Community Manager Community Manager
    edited July 2017
    Hi Julie,

    This is an older KB article but check it out nonetheless if it helps in your case -

    One or more employees will not produce a Payment Summary

    Let me know how you get on

    Cheers
    Rav


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  • Julie_9169984
    Julie_9169984 Member Posts: 12
    edited July 2017
    Thanks Rav - have tried all the logical things.  Nothing is working.  Extremely frustrating
  • Melissa_9170086
    Melissa_9170086 Member Posts: 3
    edited July 2017
    I had the same issue. It corrected when I selected for the employee to receive by email & print (select both)

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,305 Community Manager Community Manager
    edited July 2017
    Thanks Melissa!

    Julie, in the interim, can you try out Melissa's suggestion above. It looks as though there have been a handful of similar cases and the team are currently discussing this as we speak.

    Cheers
    Rav


    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Julie_9169984
    Julie_9169984 Member Posts: 12
    edited July 2017
    Thanks Melissa and Rav.  We have tried all of these, and I have now had to send the file through to the help desk as they cant work it out either!  Hopefully we can get it fixed today as we need to do a payroll tomorrow for the new financial year