Issues logging in this morning

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  • Problem
  • Updated 5 months ago
  • Not a Problem
Getting this error message this morning. We are using 2019 R2 and our office manager cooks log in this morning but now gets the same message. I finally have a day off to sort accounts out and I can’t do it. Tried calling the call center and they are at capacity and not accepting any more calls.
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Leanne Kuhn

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  • annoyed

Posted 5 months ago

  • 1
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Rav, Community Manager

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Hi Leanne,
Your screenshot shows that you've opened Hosted 2018. If you've already upgraded your file to the 2019 edition of Hosted, please exit by (File > Exit), log out of Hosted (Settings > Logout) and then log back in and select the 'Launch Hosted 2019' button
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Leanne Kuhn

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Thankyou, looks like that worked!

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John Graetz

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I can bear testimony to the fact that if these instructions are explicitly followed, the problem is fixed.  I spent time over the phone trying to fix this problem yesterday with somebody, to no avail.  Then, when I went back and closely followed each step, I found that the user had not performed the file > exit action.  Then it worked!
John L G