Issues logging in to GovConnect

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LandBrook Building & Construction - Dean Brook
LandBrook Building & Construction - Dean Brook Member Posts: 1 ✭
edited August 2020 in Accounts Hosted
Accounts Hosted 2020 - I used to login to GovConnect using gmail credentials and I can only log in now using Microsoft Office 365 which I don't have a login for, and I cannot get hold of Reckon to assist. I have tried resetting password but that is the Admin account which is not linked to GovConnect for some reason? Please help

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  • Rav
    Rav Administrator, Reckon Staff Posts: 15,392 Community Manager Community Manager
    edited August 2020
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    Hi there.
    To provide a bit of context on this.
    A couple of weeks ago the in-product Internet Explorer browser within Hosted that usually directs to the Portal experienced an issue where it was bringing up a blank page error.
    I believe the team had to upgrade the browser version to rectify this problem however the Google CDN that allows for the 'Sign-in with Google' button has not been made available on this version of Internet Explorer.

    So long story short, to resolve this in the interim what you can do is open a separate tab on your browser and go to the Reckon Portal from there - https://portal.reckon.com/ 
    You'll be able to see all sign-in options from here including the Google option which you can use to sign-in.

    You will need to download your STP .json file from Hosted to your local PC. Use the Floating Toolbar in Hosted to download it so that you can upload it to GovConnect.

    Let me know if you have any trouble or any questions.
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