item list full so cant use software anymore

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  • Updated 1 year ago
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Our business is using Reckon account premier 2018.  I've gone to add and item and I've just had a message saying we've reached 14500 items in the list which is the maximum.  All items are associated with transactions, so cannot be deleted.  Customer support response was - sorry -cant do anything - you have to pay $4600 to upgrade your software.  Has anyone else come across this problem, and is there a work-around?  I cant believe that this is the end.
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Posted 1 year ago

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Rav, Community Manager

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Hi Kerrie,

The are limits to lists in Accounts Business. A breakdown of that can be found here -
Limits in Reckon Accounts Business series (2008/09 and later)

You can't delete items you have used in the past and no longer require, as these contain important information for your file.

You have two options:
  1. Start a new company file and enter only your active items;
  2. Upgrade to Enterprise (or Reckon Accounts Hosted) where the list limits are generally expanded, and in the case of Items, we've tested it to 1,000,000.
If you wish to transfer all your Active Items in bulk we could help you