Jo White

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  • Problem
  • Updated 4 years ago
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I cannot log in today after the recent updates. It just has the Connected dots but goes nowhere. Have been sitting like that for 10 minutes. I have tried logging off & disconnecting remote sessions but doesn't help.
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Jo White, Accredited Partner

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Posted 4 years ago

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Karen

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Hi Jo, that has been happening a lot to me too. I find I need to completely restart computer to get it to work again.
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Jo White, Accredited Partner

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I read some other comments & cleared my Cache which has solved the problem thanks.
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Steve Metlitzky

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I so wish Reckon would properly test their updates instead of waiting for basic user issues to occur :(
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Reckon FAQs, Employee

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Hi Jo,

I'm sorry you had difficulty accessing your file over the time Hosted was being upgraded.  

Only a few people experienced problems like yours and we did not see any system-wide issues that could account for your experience.  

We had no further reports of difficulties accessing hosting today.  

In future when you face issue like this we find the following steps have helped users get back on fairly quickly:

  1. Logoff the Hosted home page - Settings > Logout
  2. Close your browser, restart your computer and start a new browser session
  3. Log onto Hosted and go to the Control Panel and Log Off Remote Sessions
  4. If you are still logged on, log yourself off
  5. Return to the Homepage and launch Reckon Accounts Hosted.
If you still have a problem then please call Technical Support straight away.  


regards,
John
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Reckon FAQs, Employee

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Hi Jo,

I'm sorry you had difficulty accessing your file over the time Hosted was being upgraded.  

Only a few people experienced problems like yours and we did not see any system-wide issues that could account for your experience.  

We had no further reports of difficulties accessing hosting today.  

In future when you face issue like this we find the following steps have helped users get back on fairly quickly:

  1. Logoff the Hosted home page - Settings > Logout
  2. Close your browser, restart your computer and start a new browser session
  3. (Firefox users have found clearing the cache, cookies and Hosted app data helps)
  4. Log onto Hosted and go to the Control Panel and Log Off Remote Sessions
  5. If you are still logged on, log yourself off
  6. Return to the Homepage and launch Reckon Accounts Hosted.
If you still have a problem then please call Technical Support straight away.  


regards,
John

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