jobkeeper

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  • Updated 2 months ago
I've just uploaded my Single Touch Payroll for the for the Job Keeper FN1 & 2 but it wont allow me to submit only replace a file.  What do I do now.  Have deleted and uploaded again with the same result.  I am using Reckon Hosted 2019 R2
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Penny Skerritt

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Posted 2 months ago

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Rav, Community Manager

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Hi Penny,
Was your STP file created as just a normal pay event in Hosted? ie. did you NOT select any of the tick boxes in Hosted just before creating the file and sending through GovConnect
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Penny Skerritt

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Thanks, That was what I did.  Problem solved. :)
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Vivien Atcheson

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can I ask - does replacing a file not work?
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Vivien Atcheson

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Are you saying that you can't update the file?
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Rav, Community Manager

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Vivien, if you need to create an update event it just needs to be created as such in the accounting software first and then uploaded to GovConnect. You just need to ensure there isn't a mismatch between how the file is created in your Reckon software and then GovConnect.
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Vivien Atcheson

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Thanks Rav :)