Keep getting logged out

  • 1
  • Problem
  • Updated 4 weeks ago
  • (Edited)
If I have to click on another page on my terminal to get info to enter to Reckon, when I click back into Reckon I have been logged out. This happens EVERY SINGLE TIME & is extremely frustrating. It even happens when I have to print an invoice! The print page opens, I print the invoice then close the print window & lo & behold I'm logged out again!!! I've checked through the forums and this issue has been going on forever. When will this issue be fixed? It's really annoying & a symptom of a lack of care with this program.
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Leanne

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  • frustrated

Posted 4 weeks ago

  • 1
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Linda Putland, Accredited Partner

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Hi Leanne - I run 2 screens, have multiple browsers and browser pages open and generally have 2 Hosted sessions going each day as well (I have 2 licences).... and whilst the login page often timesout... this is not an issue because the page with my actual Hosted datafile open - does not log out - so I just flick back to this page and keep working...  I use Opera for my main Hosted session and then Firefox or Chrome for my second Hosted session...  when you leave your Hosted screen to do other things - then you want to go back to Hosted - do you go back to the page that is the actual datafile which is still open and running, INSTEAD of the Dashboard page?
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Leanne

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Hi Linda, currently I only have the one screen and no it's the actual datafile which is open that I'm trying to go back to. A pop-up message about Gateway Failed pops up then I have to close that page, go back to the main dashboard page & log in again. The worst part is it's happening every time I print an invoice.....so frustrating!!
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Linda Putland, Accredited Partner

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Doesnt sound normal...what sort of internet connection are you using?  what browser are you using?
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Leanne

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We are on broadband (running well with good upload & download speeds) & I'm using Chrome as my browser. I tried it in Internet Explorer & still have the same issue. IT have checked all operations & settings & believe it is an issue with the program as it can't be resolved from our end.
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Rav, Community Manager

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Hi Leanne,
Please check out this related thread about the same topic raised earlier.
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Linda Putland, Accredited Partner

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Also if you could humour us and try it with Firefox or Opera that would also be appreciated...
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Leanne

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I have installed Firefox & opened Reckon Hosted. I've just run a couple of reports, which meant I had to go to the print window & Reckon seems to be okay on Firefox. I'll use Firefox for now, do some invoicing & see what happens...... Thanks for your help Linda....very much appreciated :)