Keep getting the message "Reckon Accounts was unable to back up company file"

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Fiona Smart
Fiona Smart Member Posts: 7 ✭
edited June 2020 in Accounts Hosted
Looks as though everything is backing up OK, then get the above message.  Have just done eom reconciliations so do not want to loose data!

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  • Linda ABC
    Linda ABC Accredited Partner Posts: 1,131 Accredited Partner Accredited Partner
    edited June 2020
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    Try a backup without Verification turned off?  then if that works - you might need to do a verify and rebuild on the file?
  • Fiona Smart
    Fiona Smart Member Posts: 7 ✭
    edited August 2019
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    Tried that, did not work.  Got the same message as above

  • Linda ABC
    Linda ABC Accredited Partner Posts: 1,131 Accredited Partner Accredited Partner
    edited June 2020
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    Have you tried to save the backup in the different place?  ie Q or B drive - but the opposite of where you normally save? 
  • Fiona Smart
    Fiona Smart Member Posts: 7 ✭
    edited August 2019
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    Will not save to Q, usually save to B.  We have several companies in the one Quickbooks file, and I just tried another one to see if it worked, and all good there.  Just this one company will not save backup

  • Linda ABC
    Linda ABC Accredited Partner Posts: 1,131 Accredited Partner Accredited Partner
    edited June 2020
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    do you have other hosted users - who could login - open that file with the Admin user and try to backup?  also - have you tried logging out - closing the browser - logging in again (or better yet - use a different browser) and trying it again?
  • Fiona Smart
    Fiona Smart Member Posts: 7 ✭
    edited August 2019
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    Only one user with this subscription.  Logged out and tried again - no luck.  Bit strange that it works with the other companies not not just this one?  Could someone look at the file to see if it is corrupt?

  • Kris_Williams
    Kris_Williams Member Posts: 3,293 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
    edited May 2020
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    I had the same problem with one of 3 company files in the same login, I ended up downloading the data file just to be on the safe side
  • Fiona Smart
    Fiona Smart Member Posts: 7 ✭
    edited May 2020
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    Did it end up working again?

  • Kris_Williams
    Kris_Williams Member Posts: 3,293 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
    edited August 2019
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    Yep, I just tried it and all good
  • Linda ABC
    Linda ABC Accredited Partner Posts: 1,131 Accredited Partner Accredited Partner
    edited June 2020
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    Hi Fiona - happy to look at it for you if you email me your Hosted access details and your Admin user login details... linda@abcomputing.com.au
  • Fiona Smart
    Fiona Smart Member Posts: 7 ✭
    edited August 2019
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    I have just given it another go, and it worked!  Thanks anyway

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