keeping the Reckon opens while connecting through remote connector locks down other users

Shayan Psm
Shayan Psm Member Posts: 7
Hi Guys, I'm new to Reckon and hope you help me. Keeping the Reckon Desktop App open at remote connector locks down the other users. Is there anyway to connect through remote connector without opening the Reckon Desktop App? Thanks in advance

Comments

  • DebonAir
    DebonAir Member Posts: 392
    edited May 2017
    Is the file in multi-user access?

  • Shayan Psm
    Shayan Psm Member Posts: 7
    edited February 2017
    I'm not sure at this point mate, what I've heard is there is a way to connect to Reckon without opening it? is that correct?
  • Shayan Psm
    Shayan Psm Member Posts: 7
    edited February 2017
    I'm not sure at this point mate, what I've heard is there is a way to connect to Reckon without opening it? is that correct?
  • DebonAir
    DebonAir Member Posts: 392
    edited February 2017
    We always had the program and the file located on a server but it had to have multi-user access open so that 3-4 people, as well as remote users, actively using it at the same time.
    Whichever computer it is on, it must be in mult-user or one person will always not allow access to others, remote or not. 
    Check the settings in File, Switch to Multi User (or if it is not on, it will show Switch to Single User)
    If that is not the issue you might need some tech support.

  • Shayan Psm
    Shayan Psm Member Posts: 7
    edited February 2017
    Thanks mate, by check the setting in File, can you please explain which file and how can I do it? or provide me documentation? sorry as I'm noob in this
  • DebonAir
    DebonAir Member Posts: 392
    edited May 2017
    Whoever has access to the file can do this, check this setting in the imageimage

  • Shayan Psm
    Shayan Psm Member Posts: 7
    edited February 2017
    Thanks heaps for your help and time mate