Kill the on hold advertising

  • 1
  • Question
  • Updated 2 years ago
  • Answered
I have been on hold for an hour, the same 2 ads play with a 10 second break between them, sometimes it alternates, sometimes it plays the same ad twice in a row

I don't need the Reckon Training Academy
I don't need a Reckon Loan

I need support with your software. I was supposed to have a 23minute wait. Here I am an hour later with no help

This is beyond frustrating, I created an account here just to post this.
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  • 70 Points
  • beyond frustrated

Posted 2 years ago

  • 1
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Rav, Community Manager

  • 91,806 Points 50k badge 2x thumb
Hey there JCR,
I'm really sorry that we've kept you waiting for so long, the teams have certainly been under the pump today and are doing their best to get through their calls as quickly and thoroughly as possible.

I can certainly understand where you're coming from in regard to call messaging, it can get a tad repetitive after a while so apologies for that, there are changes in our phone systems in the pipeline.

If you haven't been able to have a chat with the support team as yet, feel free to pop your query here. We've got some really good support content along with a helpful bunch on the Community here.