last week the print feature at the top of invoices stopped working and I am now having to use Ctrl p

mary_8922973
mary_8922973 Member Posts: 4 ✭
edited July 2019 in Reckon One
Hello I have been using Reckon 1 for 2yrs, last week the print feature at the top of invoices stopped working and I am now having to use Ctrl p to print, what would cause this

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,380 Community Manager Community Manager
    edited April 2018
    Hi there Mary,

    So the print button within Reckon One itself doesn't initiate a print job? Does anything happen at all when you try clicking it or is it unresponsive?

    Which browser are you using when you encounter this problem?
    Are you able to test on a different browser and see if the same issue occurs?
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  • mary_8922973
    mary_8922973 Member Posts: 4 ✭
    edited April 2018
    I was always running chrome, without any issues. Have recently changed to explorer, thats when problems started. I have just found that if I use "open with internet explorer" off drop down, I can get print to work as it did before using the "print' feature at top of invoice, a couple of extra steps involved though

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