Launching 2019

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  • Problem
  • Updated 7 months ago
I cant seem to launch the 2109v2  everytime i go in, it takes me straight back into 2018  no option to upgrade 
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Sharon Schneider

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Posted 8 months ago

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Rav, Community Manager

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Hi Sharon,
If the 2018 version launches, click File > Exit and wait for the session to close FULLY, then click the 'Launch Accounts 2019' button and it will launch the correct version.
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I found that I had to go one step further and fully clear the cache my PC immediately prior to selecting 2019v2.   In Chrome this is Ctrl + F5, (not sure about other browsers)
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Donna Clements

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I am having the same problem tonight. I will try these suggestions.