Launching 2019

Sharon Schneider
Sharon Schneider Member Posts: 12
edited June 2020 in Reckon Accounts (Desktop)
I cant seem to launch the 2109v2  everytime i go in, it takes me straight back into 2018  no option to upgrade 

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,305 Community Manager Community Manager
    edited July 2019
    Hi Sharon,
    If the 2018 version launches, click File > Exit and wait for the session to close FULLY, then click the 'Launch Accounts 2019' button and it will launch the correct version.


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  • Bruce
    Bruce Member Posts: 439 Professional Partner Professional Partner
    edited June 2020
    I found that I had to go one step further and fully clear the cache my PC immediately prior to selecting 2019v2.   In Chrome this is Ctrl + F5, (not sure about other browsers)
  • Donna Clements
    Donna Clements Member Posts: 6
    edited July 2019
    I am having the same problem tonight. I will try these suggestions.