Leave taken and leave accrued report not showing any records

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  • Problem
  • Updated 3 months ago
I have recently upgraded Reckon Payroll Premier to version 2018-19.  The pays for the new financial year have processed correctly and are showing on the pays reports but no records are showing on both the leave taken and accrued leave reports for any of the years.  Can anyone help me please?
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Suzanne Tofts

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  • puzzled

Posted 4 months ago

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Kylie Stewart

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Hi Suzanne, up the end with File  Edit  View  Lists section, click on Reports, then Employees & Payroll, then 'Leave Accrual Summary'.  This report should be the 1 you are needing.
(Edited)
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Kerri, Accredited Partner

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I just had email from client saying the same thing. Fix please.
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Kerri, Accredited Partner

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Going to client right now so please can I have fix?
Rebuild data?
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Christine Byrne

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Hi Suzanne,  I had the same problem, I rang the help desk and they told me to go into the sample company and the same thing happened in there so what I had to do was uninstall and then reinstall again and that fixed the problem.
 
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Suzanne Tofts

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Hi Christine,  Yes, I too went to the help desk and uninstalled and re-installed the software.  The accrued leave reports and records were visible immediately after the installation but disappeared after the first pay run and back up.

Any suggestions are very welcome?
(Edited)