licence renewal email is blank

  • 1
  • Problem
  • Updated 6 months ago
I have just paid my Reckon Personal Plus licence renewal fee.  The screen that refreshed after the purchase was blank and the confirmation email for the purchase was completely blank.  How do I apply the renewal to my current installation?
Photo of Brett Rix

Brett Rix

  • 120 Points 100 badge 2x thumb
  • very confused

Posted 6 months ago

  • 1
Photo of John G

John G, Information Support Analyst

  • 27,360 Points 20k badge 2x thumb
Welcome to the Reckon Community Brett.

I've requested that a new confirmation be sent to you.  In the meantime, you can get your details on in the Reckon Member's Area.  You'll need your Reckon customer Number and PIN.  

Hope to have you up and running with the new licence shortly.


regards,
John.
Photo of Brett Rix

Brett Rix

  • 120 Points 100 badge 2x thumb
I can see the IKC and download link in my account page.  Do I need to reinstall the 2018 version?  I tried to apply the IKC in the licence renewal screen and now it tells me my licence file is corrupted, which means I can't access the software at all.  I hope you are not expecting customers to have an enjoyable licence renewal experience - because it isn't!
Photo of John G

John G, Information Support Analyst

  • 27,360 Points 20k badge 2x thumb
Hello Brett,

When renewing your annual licence you only need to enter the new IKC for the existing programme.
When you open your RAP you probably see this screen:



Go to Step 2 and select Start over with a new Installation key and click OK
Then enter your new IKC.

If yo get the "your licence is corrupt" message, then follow these the steps:

1. Make sure you are connected to the internet if you are registering online

2. Click 'OK' to the message on your screen

3. Activate quicken by putting your installation key code in again and click 'OK'

4. Follow the onscreen prompts and your registration will be complete.


If you continue getting "your licence is corrupt" messages then do the following:
Go to C:\ProgramData\Intuit\Quicken\Config.
Find the file quicken.lic and delete it.  
Register again.  


Trust this gets you in.


regards,
John.