I've requested that a new confirmation be sent to you. In the meantime, you can get your details on in the Reckon Member's Area. You'll need your Reckon customer Number and PIN.
Hope to have you up and running with the new licence shortly.
When renewing your annual licence you only need to enter the new IKC for the existing programme.
When you open your RAP you probably see this screen:
Go to Step 2 and select Start over with a new Installation key and click OK
Then enter your new IKC.
If yo get the "your licence is corrupt" message, then follow these the steps:
1. Make sure you are connected to the internet if you are registering online
2. Click 'OK' to the message on your screen
3. Activate quicken by putting your installation key code in again and click 'OK'
4. Follow the onscreen prompts and your registration will be complete.
Go to C:\ProgramData\Intuit\Quicken\Config.
Find the file quicken.lic and delete it.
Trust this gets you in.