How to fix line errors in accounts - QuickBooks

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Scott Mcgrath
Scott Mcgrath Member Posts: 4 ✭
edited August 2016 in Reckon Accounts (Desktop)
account payments and purchases fail to transfer at end of day between pos and quickbooks. this causes the line errors. How do i fix

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  • Deny Dharmawan
    Deny Dharmawan Alumni Posts: 141 ✭
    edited August 2016
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    Hi Edward,

    Sounds like the button or key that you use in POS terminal is not set up properly.
    Check the Button that you use to process account payments and purchases. Make sure the right Receivable account is selected and that same account is still active in Reckon Accounts Business range (Formerly Quickbooks).

    If the button or key wasn't set up correctly, and you fix that, and other transactions got posted already. You will need to enter the missed account payments and purchases manually.

    Regards
    Deny Dharmawan

  • Scott Mcgrath
    Scott Mcgrath Member Posts: 4 ✭
    edited March 2014
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    where do i check that the Receivable account is correct

  • Deny Dharmawan
    Deny Dharmawan Alumni Posts: 141 ✭
    edited August 2016
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    Hi Scott,

    To check the Receivable account, in POS Terminal, go to Tools > Option > Keyboard > Design Touch keyboard layout. Then double click on the button you use for account payment, the default button is Account Payment. You should be able to see and change the Receivable account there.

    Regards

    Deny Dharmawan

     

  • Scott Mcgrath
    Scott Mcgrath Member Posts: 4 ✭
    edited March 2014
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    There is only 1 account there and nothing happens when i search for a different account. I did this last week and we still get line errors on account payments and purchases

  • Deny Dharmawan
    Deny Dharmawan Alumni Posts: 141 ✭
    edited August 2016
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    Hi Scott,

    Please check in Reckon Accounts (previously Quickbooks) to see if that account is still active.
    You can check from List > Chart of accounts.

    Regards

    Deny Dharmawan
  • Scott Mcgrath
    Scott Mcgrath Member Posts: 4 ✭
    edited April 2014
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    hi
    still getting line errors
    they seem to be totally random
    every thing to be in order re chart of account

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