Lodged Before Registering our Software

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Kerrie Cox_10116233
Kerrie Cox_10116233 Member Posts: 1 ✭
edited July 2019 in Reckon Accounts (Desktop)
I submitted STP before registering my software. I have an error message. Do I just upload the file again?
I says Error in RED

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  • Rav
    Rav Administrator, Reckon Staff Posts: 15,392 Community Manager Community Manager
    edited July 2019
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    Hi Kerrie,

    If you've registered the Software ID with the ATO now then yes submit the file again.

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  • Gordana
    Gordana Member Posts: 2 ✭
    edited July 2019
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    Hi Kerrie,
    I encountered the same problem just yesterday. I ended up ringing the ATO and spent over 50 minutes when I finally got through. They registered the software ID and then I was able to upload the file. If you have more than one entity ie. different ABN's they will have different IDs so have to be registered under each individually.
    Hope this helps,
    Gordana

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