Lodging BAS - opens Internet Explorer - not Chrome

  • 1
  • Question
  • Updated 5 months ago
  • Answered
Reckon Hosted - when lodging BAS it opens Internet Explorer which can't find my Auskey.   Chrome finds Auskey - is there a way of having Reckon open Chrome by default instead of Internet Explorer - Chrome is the default browser on my computer.      Tried contacting support but they couldn't solve and then send I would have to pay $200 to have it investigated.
Photo of Julie

Julie

  • 200 Points 100 badge 2x thumb

Posted 5 months ago

  • 1
Photo of Rav

Rav, Community Manager

  • 89,678 Points 50k badge 2x thumb
Hi Julie,
The in-application browser for Reckon Accounts & Hosted is Internet Explorer only and cannot be changed unfortunately. 
Photo of Gerry Winter

Gerry Winter, Accredited Partner

  • 2,568 Points 2k badge 2x thumb
Can You add the Auskey addon to Explorer, ring the Auskey help line for assistance.
Gerry
Photo of Julie

Julie

  • 200 Points 100 badge 2x thumb
Thanks for your prompt reply  - please see link from ATO website
https://abr.gov.au/AUSkey/Help-and-support/Setting-up-AUSkey-troubleshooting/AUSkey-compatibility/


Not sure how we can lodge BAS with Reckon?    I have just paid for Accounts Hosted to do this and now don't appear to be able to?
Photo of Rav

Rav, Community Manager

  • 89,678 Points 50k badge 2x thumb
Hi Julie,
The ability to lodge BAS directly from Reckon Accounts Hosted using the GovConnect functionality has been decommissioned in September last year. More info on this HERE.
BAS lodgements will need to be completed via the ATO Business Portal.

For more info on this, please visit this page on the ATO website - 
https://www.ato.gov.au/Business/Business-Portal/Using-the-Business-Portal/Lodge-an-activity-statement/
Photo of Julie

Julie

  • 200 Points 100 badge 2x thumb
Thanks Rav - I am presuming this will not be an issue with STP?   Does STP need internet explorer as well?
Photo of Rav

Rav, Community Manager

  • 89,678 Points 50k badge 2x thumb
Correct, STP is wholly and completely separate.
There's more info and a step by step guide on getting set up and how to use Single Touch Payroll here - https://help.reckon.com/single-touch-payroll
Photo of Gerry Winter

Gerry Winter, Accredited Partner

  • 2,568 Points 2k badge 2x thumb
I do my BAS in Reckon Hosted and then it takes me to Internet Explorer and then asks me to complete it in my ATO Portal.

call me if you wish

Gerry 0418907140


Photo of Julie

Julie

  • 200 Points 100 badge 2x thumb
Thanks Gerry - I will try the Add on and call you if needed
Thanks again