Lodging STP

Adriana Hewett_10059567
Adriana Hewett_10059567 Member Posts: 2
edited July 2020 in Accounts Hosted
I have gone as far as backing my payroll to Q drive and that is it. In the Help it says that a new browser will open but it has not. thanks Adriana
I have Reckon Accounts Hosted 2019

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,305 Community Manager Community Manager
    edited July 2019
    Hi Adriana,
    The new window that opens may have become stuck behind your other Hosted windows. Try pressing Alt and Page Down, or Alt and Page Up buttons to bring any windows in the background to the foreground.

    Alternatively, you can just open a separate tab and head over to https://portal.reckon.com and sign in to access the GovConnect service.
    If you haven't set up your STP entity in GovConnect yet, there's more in how to do this here.


    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Alanna
    Alanna Member Posts: 31
    edited May 2020
    Thank you this has been happening to me as well, I will try again later and let you know. 
  • Alanna
    Alanna Member Posts: 31
    edited May 2020
    Did you have any luck Adriana, I'm still unable to do