Log in to Reckon 13 Personal Plus

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Robin Miller
Robin Miller Member Posts: 2 ✭
edited October 2017 in Personal Plus and Home & Business
I cannot log in: each time I enter my account password, the computer 'freezes' and it's necessary to close (control-alt-delete) and then sign in again to my desktop through Task Manager.

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  • Mirko
    Mirko Alumni Posts: 1,256 ✭✭
    edited November 2015
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    Hey Robin, welcome to the Reckon Community. Have you tried opening another file (even a same file) does the same occur?
  • Robin Miller
    Robin Miller Member Posts: 2 ✭
    edited December 2015
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    Yes.  I've made many unsuccessful attempts during the last 24 hours to open both the current and previous recent backups of my data file.  The log-in problem I've descirbed has occurred erratically before this; but it's persisting now and thus preventing access to my data.
  • Mirko
    Mirko Alumni Posts: 1,256 ✭✭
    edited November 2015
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    Thanks for that info Robin. I've sent this off to one of our techs to look into. ^Mirko
  • Mustafa
    Mustafa Alumni Posts: 52 ✭
    edited December 2015
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    Hi Robin,

    Thank you for your question.

    Could you please provide with the below information:

    1. What's the location of the data file
    2. Full name of the data file
    3. What's your operating system like win 7/8.1 and is this a laptop/PC/surface

    Can you also follow the below steps:

    4. move the file on your desktop in a new folder and renamed it
    5. right click on the desktop icon and run as admin
    6. turned off all your services before you launch http://kb.reckon.com.au//issue_view.asp?ID=4819

    If you need further assistance, please let us know.

    Cheers
    Mustafa



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