Log on difficulties after Firefox Update 11/6/2014

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  • Updated 5 years ago
Firefox browsers received an update on the night of 11 June 2014.  The new version is 30.

This update appears to have de-activated some plugins, including the Citrix Receiver plugin that is used by the browser to access Reckon Accounts Hosted.

When you click on the Reckon Accounts icon nothing happens; the Citrix icons do not appear.

To resolve the issue do the following:
1. Go to Tools   > Add-Ons > Plugins
2. Click on “Always Activate” on “Citrix ICA Client xx.xx 

You should now be able to access Hosted without difficulty.

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John G, Information Support Analyst

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Posted 5 years ago

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