Logging in with second user

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  • Updated 1 year ago
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I recently purchased a second licence for Accounts Hosted and am having trouble logging in to the company file with the second user. I have been through and shared the company file to the second user and changed the company file to multiuser. When I login with either of my two licences I get to the dashboard and click on 2017. A login box comes up with the user "Admin" and I can login with my usual password although it never used to say "admin" in the past. The trouble is if I try to login at the same time with the alternate login details I get the same "admin" login come up and if I change it to either of my two usernames it won't login. I seem to need another login name as you can't login with admin on two computers at the same time. What am I missing here?
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Ruben Hawkhead

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Posted 1 year ago

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Kevin Russell, Accredited Partner

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You need to set up tbe new user within the Reckon file as well with the appropriate permissions.
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Ruben Hawkhead

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Hi Kevin
Thanks for that. Can you point me towards any guide on how to do this?
Cheers
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Ruben Hawkhead

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Ok, I worked it out. You go to Company- Users- Set up users and low and behold there's another user name there User2.
Sorted thanks.
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Kevin Russell, Accredited Partner

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Piece of cake

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