login not working on Mac

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  • Updated 4 weeks ago
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out of the blue unable to login to reckon online on macbook
when trying to login the tab reads Ericom access (I don't remember this tab before the login failed)
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Cathy

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Posted 4 weeks ago

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Rav, Community Manager

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Hi Cathy,
Which browser are you using? Does the same screen appear if you try logging in using a different browser?

Where does this occur? ie. when you try to launch Reckon Accounts Hosted or simply when logging in?
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Cathy

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I am using Chrome. It happens when I try to launch RA Hosted. I cleared my browser and I was able to sign in. Then the site collapsed, the tab went to Ericom access.
When it did work after clearing browser, the tab was https://hosted-connectv82.reckon.com/EricomXML/accessnow/start.html?autostart=true&name=Reckon+A...,
not "Ericom access"      Thanks Cathy   

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