Login password

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  • Updated 4 months ago
I have just subscribed to Reckon One and login using my personal email address. I assume that the system uses my email password to protect my database but I would prefer to enter a password every time I login.

I followed this link I found on the community site:
https://community.reckon.com/reckon/categories/reckon_reckon_one but I get redirected to a screen which says that my connection is not private and that attackers may be trying to steal my information!

This is the last thing anyone wants to see!

Can anyone advise how to setup a password for the first time?

Aidan
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Top Dog

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Posted 5 months ago

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Rav, Community Manager

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Hi Aidan,
Did you select the Google or Office 365 option when creating your Reckon Portal account?
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Top Dog

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Hi Rav. No I saved the Reckon One portal under favourites and when I click on that, it takes me up a page that enables me to click on "Open" to open my book without any restriction
(Edited)
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Top Dog

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Rav are you there?
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Rav, Community Manager

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Hi mate, apologies I missed seeing your last response.

Sorry, let me clarify my last question. When you registered for Reckon One, you would have created your account on the Reckon Portal at https://portal.reckon.com.
There are 3 registration options; Google, Office 365 or just a normal method of inputting your details manually. 

You've mentioned using your personal email address and the system using the password for that account to let you through so I'm guessing you've chosen a Google or Office 365 option, is that correct?
Unfortunately Reckon Portal accounts cannot be switched from one method of registration to another however you can change your email address & password provided that you have initially registered using the manual method.
Google & Office 365 passwords are linked to those accounts themselves.

Are you currently in the trial phase of Reckon One or a paid subscription? 
(Edited)
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Hi Rav, I'm still in the trial phase and as far as I can recall I registered by inputting my details manually. However I've just realised that I saved my login details on my PC so my concern that anyone else could gain access to my database are completely unfounded. So sorry to hassel you unnecessarily

Thanks so much

Aidan