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If you are getting any of these log-in errors;
1. Cannot\unable connect to host
2. Connection closed\lost
3. Black screen
Please try the following:
1. Close the current tab
2. Log off Hosted Dashboard
3. Completely close down your browser (not just the current tab)
4. Wait 10 minutes
5. Re launch your browser
6. Internet Explorer uses must turn off Compatibility View Settings for reckononline.com.au
7. Login
Trust these steps get you in.
regards,
John
John G, Information Support Analyst
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27,530 Points
Posted 5 years ago
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2,618 Points
have tried this many times , even rebooted the pc for goo measure !
come on stop stalling and tell you customers the truth , !!!!!
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Susan Soulsby, Accredited Partner
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84 Points
RE the Black screen
My client also had issues Multi user, we had the black screen. Go to Control Panel and use the log off remote session. I had to log off the client a few times (use the refresh button). The Black screen is showing because the client is in but its not loading properly. I also removed the compatibility patch per another person's recommendation. Client happy and cons
Worked and stayed logged on all day -
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2,222 Points
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1,200 Points
Spoke to a lovely Indian woman who had NO IDEA what was happening, put me back on hold to go through to technical support, I am still here 1 hr later.
I have lost FOUR company files I have nothing, where have they gone????
I see a class action here! John at Reckon HQ can we please have something useful!
- 60 Points
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246 Points
I've closed all dashboards, tabs, logged out totally and shut down Safari on my Apple Mac.
Then waited 10 minutes or so.
Got back in.
Logged on to Reckon Accounts Hosted.
Clicked on the GREEN launch button.
Waited for the next screen to open.
It was black for a while.
Then it said "Establishing Connection with account hosted Australia".
Then it said "Gateway: Unable to establish connection"
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1,318 Points
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1,318 Points
Because I sure havn't followed it step by step.
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One of the others give a black screen.
The other one does not recognise the user/pass.
Lucky as I am doing payroll. At least we have one.
Would like the other two users up ASAP.
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140 Points
BUT: I can see all of the other Reckon Customer Files.
This seems like a security issue.
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234 Points
Thats disgraceful, shocking, and embarrassing !! Lucky I cant see what my competitors are doing ... some people get all the luck hahaha.
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264 Points
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180 Points
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234 Points
You try to log in... change username - fine-
but password has symbols in it so it needs to be reset...OK.
but then nothing happens at all!!
If you are lucky enough to get through this you get a black screen.....
then a blue screen...
then all your data is lost
and finally the connection drops out!!
Good stuff reckon!! Thats the funniest joke yet.... to bad its NOT april fools day.
My subscription is due for renewal tomorrow........ hahahahhahahahahahaha
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286 Points
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194 Points
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2,222 Points
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172 Points
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876 Points
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Have tried various browsers nothing works!
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234 Points
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180 Points
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246 Points
Finally we are past the BLACK screen.
Now we are on a Welcome screen with some dots going round and round, and it's been like that for ages!
DARN, DARN and DOUBLE DARN, after all that it just said CONNECTION LOST :(
Pitty you can't just go to Dick Smith and pick up a disk off the shelf and load up some accounts and away you go!
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478 Points
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Getting very concerned about my company files.
What is happening??unable to get through to technical support.
I am unable to work. very unhappy customer.
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478 Points
seems to be luck!
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do you know that the system will be up by 11pm or are you just crossing your fingers?? starting to go into panic mode.
thanks
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234 Points
but hey look at this Mike King
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- 0 Likes
Now I am logged in under my third user. But:Unable to see my file to open.
BUT: I can see all of the other Reckon Customer Files.
This seems like a security issue.post
Yes Mike... that is a HUGE security issue..... but while youre in there, can you pull up my file and would you do a few invoices for me , please ...lol
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194 Points
I can see them all too!!
While you are at it can you do my payroll? The fellas are going to take us out the back if they don't get their pay today!
4 hours and still 3 people doing no work at all because of this stupid "upgrade"!
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150 Points
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234 Points
looks like I have to do some work now and I am never logging out!! but am seriously considering the old accounting hard copy book style accounting systems... Or at least excel where only i have access. Too much of our lives are in the cloud now and we are way too reliant on it all... Sure we paid for this service....be careful what you wish for
Good luck to those who cant yet get on, I hope your wait is not too much longer x
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At best this is a bandaid solution, Reckon needs to fix the root cause of the problem which is probably lack of server capacity?
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234 Points
I am now in again after disconnecting from the remote server 300 times and then just doing a click around in the admin screen, reboot, chat to my daughter , coffee, I think its just luck of the draw if you get in or not at the moment.
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Margaret I think your right but why do they keep kicking me out.... I didnt get to back up so hoping its still there ...somewhere.
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This conversation is no longer open for comments or replies.
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John,
I have been using reckon for at least 12 years and continually get frustrated with the down time due to problems!! Find it very expensive having staff sit round or go home because of reckon crashing in one way or another. When this problem is solved I am living in hope that it will be a fresh start.
Tina
CASFHJH .