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Hello Everyone,
If you are getting any of these log-in errors;
1. Cannot\unable connect to host
2. Connection closed\lost
3. Black screen
Please try the following:
1. Close the current tab
2. Log off Hosted Dashboard
3. Completely close down your browser (not just the current tab)
4. Wait 10 minutes
5. Re launch your browser
6. Internet Explorer uses must turn off Compatibility View Settings for reckononline.com.au
7. Login
Trust these steps get you in.
regards,
John
If you are getting any of these log-in errors;
1. Cannot\unable connect to host
2. Connection closed\lost
3. Black screen
Please try the following:
1. Close the current tab
2. Log off Hosted Dashboard
3. Completely close down your browser (not just the current tab)
4. Wait 10 minutes
5. Re launch your browser
6. Internet Explorer uses must turn off Compatibility View Settings for reckononline.com.au
7. Login
Trust these steps get you in.
regards,
John
John G, Information Support Analyst
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27,530 Points
Posted 5 years ago
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2,618 Points
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344 Points
John, I have tried your solution MULTIPLE times now and it has not worked. I am with Jason, this feels like a stalling tactic until Reckon works out what the hell has gone wrong. Rather than waste my time doing this over and over again, please advise when this will be fixed. If this is going to take hours please let us all know. No one is going to like the answer but all that is happening now is users are getting more and more frustrated.
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90 Points
I have tried this too...still not working...getting frustrated
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234 Points
I have been trying to get into this program since I got in this morning & had no success can someone work out what the hell is going on & fix it??? too frustrating for words!!!
yep me too...in the same boat
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2,710 Points
How about considering bringing the "less than perfect Citrix Receiver" back until Reckon can resolve the issues with their upgrade. This is day 2. I'm in the office early to try to catch up on what wasn't done yesterday ... guess what - no connection! Clearly they don't have an ETA on repairs because they don't know what is wrong. Bring back something that will get us moving again !!
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206 Points
Don't be silly, that sounds tooo easy for them.
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2,710 Points
Have had success logging in today by logging out of my remote sessions via the control panel before restarting Reckon again ! Just another step to try....
(Edited)
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140 Points
day two and still cant get in its a joke
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438 Points
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246 Points
Is everyone having trouble logging in or just me? No-one is answering the phone either. Please help..... we are trying to run a buisiness.
Susan Soulsby, Accredited Partner
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84 Points
RE the Black screen
My client also had issues Multi user, we had the black screen. Go to Control Panel and use the log off remote session. I had to log off the client a few times (use the refresh button). The Black screen is showing because the client is in but its not loading properly. I also removed the compatibility patch per another person's recommendation. Client happy and cons
Worked and stayed logged on all day -
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2,222 Points
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1,200 Points
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246 Points
Dear John.
I've closed all dashboards, tabs, logged out totally and shut down Safari on my Apple Mac.
Then waited 10 minutes or so.
Got back in.
Logged on to Reckon Accounts Hosted.
Clicked on the GREEN launch button.
Waited for the next screen to open.
It was black for a while.
Then it said "Establishing Connection with account hosted Australia".
Then it said "Gateway: Unable to establish connection"
I've closed all dashboards, tabs, logged out totally and shut down Safari on my Apple Mac.
Then waited 10 minutes or so.
Got back in.
Logged on to Reckon Accounts Hosted.
Clicked on the GREEN launch button.
Waited for the next screen to open.
It was black for a while.
Then it said "Establishing Connection with account hosted Australia".
Then it said "Gateway: Unable to establish connection"
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90 Points
I have the exact same thing....please help
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1,318 Points
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1,318 Points
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140 Points
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82 Points
I've tried everything as well and my message is: Gateway: Unable to connect to host. For heavens sake please fix this. I'm with Krischan.. I was happy before the upgrade. I hope its gets a lot better than this.
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90 Points
Same
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140 Points
I have three users and am able to get in on one of them. It works perfect.
One of the others give a black screen.
The other one does not recognise the user/pass.
Lucky as I am doing payroll. At least we have one.
Would like the other two users up ASAP.
One of the others give a black screen.
The other one does not recognise the user/pass.
Lucky as I am doing payroll. At least we have one.
Would like the other two users up ASAP.
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140 Points
Now I am logged in under my third user. But:Unable to see my file to open.
BUT: I can see all of the other Reckon Customer Files.
This seems like a security issue.
BUT: I can see all of the other Reckon Customer Files.
This seems like a security issue.
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234 Points
pssst Mike, pssst, what do you reckon access to every ones data is worth???.....
Thats disgraceful, shocking, and embarrassing !! Lucky I cant see what my competitors are doing ... some people get all the luck hahaha.
Thats disgraceful, shocking, and embarrassing !! Lucky I cant see what my competitors are doing ... some people get all the luck hahaha.
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264 Points
Mike, I had the same problem this morning, went into the admin log in screen and shared the file with all users now all are in, frustrating though and no help from Reckon as usuall
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88 Points
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180 Points
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234 Points
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286 Points
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234 Points
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194 Points
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2,222 Points
At least you got put on hold. I can't even get through. It's constantly engaged. Wonder how many Tech Support they have? 5 for 5000 customers?
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172 Points
Took me over 2 hours to get through. They couldn't log me on so referred it up the chain somewhere. Need to try in 30 mins & then who knows. They have a shit-fight on their hands i reckon
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876 Points
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234 Points
Hey Anja, Perhaps you could teach Reckon how to fix it... too bad Im on a mac and using Safari...:(
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180 Points
I can only recommend to keep trying to use different browsers, delete all your browsing history and restart your PC. I did this many times this morning and all of a sudden it simply started working in Google Chrome. Now I am too scared to log out just in case I can't log in again.
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246 Points
Wow, something is working!
Finally we are past the BLACK screen.
Now we are on a Welcome screen with some dots going round and round, and it's been like that for ages!
DARN, DARN and DOUBLE DARN, after all that it just said CONNECTION LOST :(
Pitty you can't just go to Dick Smith and pick up a disk off the shelf and load up some accounts and away you go!
Finally we are past the BLACK screen.
Now we are on a Welcome screen with some dots going round and round, and it's been like that for ages!
DARN, DARN and DOUBLE DARN, after all that it just said CONNECTION LOST :(
Pitty you can't just go to Dick Smith and pick up a disk off the shelf and load up some accounts and away you go!
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90 Points
Woohoo....I am in & it is working...FINALLY !!
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478 Points
I still can't get in, tried all the different browsers and two different computers with no luck, I've lost half a days work and so frustrated
I am also not able to login. message is Gateway unable to connect to host.
Getting very concerned about my company files.
What is happening??unable to get through to technical support.
I am unable to work. very unhappy customer.
Getting very concerned about my company files.
What is happening??unable to get through to technical support.
I am unable to work. very unhappy customer.
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478 Points
I'm finally logged in on one computer, after 4 hours! one down one to go!
seems to be luck!
seems to be luck!
Hi wanda,
do you know that the system will be up by 11pm or are you just crossing your fingers?? starting to go into panic mode.
thanks
do you know that the system will be up by 11pm or are you just crossing your fingers?? starting to go into panic mode.
thanks
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234 Points
Just crossing my fingers!!
but hey look at this Mike King
Now I am logged in under my third user. But:Unable to see my file to open.
BUT: I can see all of the other Reckon Customer Files.
This seems like a security issue.post
Yes Mike... that is a HUGE security issue..... but while youre in there, can you pull up my file and would you do a few invoices for me , please ...lol
but hey look at this Mike King
- 2 Posts
- 0 Likes
Now I am logged in under my third user. But:Unable to see my file to open.
BUT: I can see all of the other Reckon Customer Files.
This seems like a security issue.post
Yes Mike... that is a HUGE security issue..... but while youre in there, can you pull up my file and would you do a few invoices for me , please ...lol
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194 Points
I can see them all too!!
While you are at it can you do my payroll? The fellas are going to take us out the back if they don't get their pay today!
4 hours and still 3 people doing no work at all because of this stupid "upgrade"!
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560 Points
yep well still not working here - useless.
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150 Points
I just got a post from Philip Littlejohn who advises to go to the control panel on the login page and log out the remote sessions as administrator. i had 4 running and once i logged out it logged straight back in without any lag time :)
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234 Points
Well, bugger, Im actually on and cant see any one else's stuff,... too bad I cant find all of my data but hey something is better than nothing isnt it??
looks like I have to do some work now and I am never logging out!! but am seriously considering the old accounting hard copy book style accounting systems... Or at least excel where only i have access. Too much of our lives are in the cloud now and we are way too reliant on it all... Sure we paid for this service....be careful what you wish for
Good luck to those who cant yet get on, I hope your wait is not too much longer x
looks like I have to do some work now and I am never logging out!! but am seriously considering the old accounting hard copy book style accounting systems... Or at least excel where only i have access. Too much of our lives are in the cloud now and we are way too reliant on it all... Sure we paid for this service....be careful what you wish for
Good luck to those who cant yet get on, I hope your wait is not too much longer x
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112 Points
I was able to login in this morning after several attempts. I eventually was able to login after installing Internet Explorer version 10, then enabled compatibility mode and added to reckon.com.au. I got in the then straight away and have been logged in now for about 4 1/2 hours. But nothing is working as it should. The tab button on the keyboard which should take you to the next cell goes backwards not forwards. Every column for entry has to be manually selected. Printing is extremely slow. Really considering moving on and I really feel Reckon should be given us free access for a period until they have everything sorted out. Paying staff just to sit around is very costly for businesses that rely on the software.
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918 Points
John,
At best this is a bandaid solution, Reckon needs to fix the root cause of the problem which is probably lack of server capacity?
At best this is a bandaid solution, Reckon needs to fix the root cause of the problem which is probably lack of server capacity?
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234 Points
Dont say that John, ... that would mean a server "upgrade" and ive had enough upgrades for now!!
I am now in again after disconnecting from the remote server 300 times and then just doing a click around in the admin screen, reboot, chat to my daughter , coffee, I think its just luck of the draw if you get in or not at the moment.
I am now in again after disconnecting from the remote server 300 times and then just doing a click around in the admin screen, reboot, chat to my daughter , coffee, I think its just luck of the draw if you get in or not at the moment.
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2,222 Points
Wanda, I think their server get let limited numbers of users in? I have been in since 9.30am but my colleague still can't get in. I am definitely not logging out just in case I can't get back in again.:(
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234 Points
oh no!! Been working away (again) and checked my banking for ten mins and was logged out due to inactivity :( black screen sickness setting in....
Margaret I think your right but why do they keep kicking me out.... I didnt get to back up so hoping its still there ...somewhere.
Margaret I think your right but why do they keep kicking me out.... I didnt get to back up so hoping its still there ...somewhere.
colin huddy
john
Trevor Evans
Trevor Evans
Mike O'Keeffe
Tina
John,
I have been using reckon for at least 12 years and continually get frustrated with the down time due to problems!! Find it very expensive having staff sit round or go home because of reckon crashing in one way or another. When this problem is solved I am living in hope that it will be a fresh start.
Tina
CASFHJH .