Login issues on the new Reckon Accounts Hosted

  • 12
  • Problem
  • Updated 5 years ago
  • Acknowledged
Archived and Closed

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Hello Everyone,

If you are getting any of these log-in errors;


1. Cannot\unable connect to host
2. Connection closed\lost
3. Black screen

Please try the following:
1. Close the current tab
2. Log off Hosted Dashboard
3. Completely close down your browser (not just the current tab)
4. Wait 10 minutes
5. Re launch your browser
6. Internet Explorer uses must turn off Compatibility View Settings for reckononline.com.au
7. Login


Trust these steps get you in.

regards,
John
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John G, Information Support Analyst

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Posted 5 years ago

  • 12
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Jason Caruana

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John , You keep giving this useless  advise , You Must realise that this in not fixing the problem ,with all us unhappy customers telling you that it does  not works ?
have tried this many times  , even rebooted the pc for goo measure ! 

come on stop stalling and tell you customers the truth , !!!!!
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john

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Well said. Seriously considering Xero, evebn though more expensive, surely Xero wont be this unreliable.
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Trevor Evans

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I managed to log-on to Reckon early this morning, but after a drop-out have been unsuccessful logging on all day. We run Apple i-Macs and have used safari & firefox to no avail.
Trevor Evans
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Mike O'Keeffe

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It concerns me that other users are finding other company's files when they finally get on. Reckon, someone will be held accountable for this horrendous incompetence!
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Tina

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John,

I have been using reckon for at least 12 years and continually get frustrated with the down time due to problems!!  Find it very expensive having staff sit round or go home because of reckon crashing in one way or another.  When this problem is solved I am living in hope that it will be a fresh start.

Tina

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CASFHJH .

  • 60 Points
Some good news among these other complaints! I have just logged in successfully using internet explorer 11 with no problem. There was a funny black screen but it had the fields to login so I entered old user and password. That worked. I usually use Firefox v31 currently and so does my client. It also logged in successfully -

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