Logo in Gray-Scale

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Helena de Nysschen
Helena de Nysschen Member Posts: 2 ✭
edited June 2019 in Accounts Hosted
Hi everyone, I uploaded my company logo in .png and .bmp format. On my print preview screen when doing up an Invoice it shows in color , but when I e-mail it the it gets to the receiver in gray-scale. I'm using Accounts Hosted How can I fix this? Thanks.

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  • Rav
    Rav Administrator, Reckon Staff Posts: 15,389 Community Manager Community Manager
    edited February 2018
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    Hi Helena,

    This sounds like a strange one! If you email this invoice to yourself, does it come through in grey-scale on the email copy as well?
    Does this occur on just this one invoice or all invoices you send outbound?
    Reckon Logo - Signature.png


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  • Helena de Nysschen
    Helena de Nysschen Member Posts: 2 ✭
    edited June 2019
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    Hi Rav,

    Yip, comes attached to e-mail in grey-scale, on all invoices! It's always been this way, i just thought it might be time to try to fix it and that's why i asked the question.
  • Rav
    Rav Administrator, Reckon Staff Posts: 15,389 Community Manager Community Manager
    edited February 2018
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    Any chance you could upload your logo in JPEG (.jpg) format on an invoice and see if there's any change at all? 
    Reckon Logo - Signature.png


    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • PHOENIX CHRISTIIAN
    PHOENIX CHRISTIIAN Member Posts: 2 ✭
    edited June 2019
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    My logo is .jgp...upload to Q: ...doesn't recognise and not work. I thought it's doesn't recognise jpg. what to do?

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