Long employee email address results in wrong email being used

Peta Oxley
Peta Oxley Member Posts: 4
edited July 2019 in Reckon One
Reckon One - Employees with long emails don’t get payslips. We have one employee who’s email address is quite long and doesn’t seem to be saving fully. When we send her payslips a truncated email is used. Is there a known character limit on employee email addresses?

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,305 Community Manager Community Manager
    edited July 2019
    Hi Peta,
    I don't believe there are any limits around the number of characters in an email address field but I can ask the team about it.
    How many characters does this particular employee's email address contain?


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  • Peta Oxley
    Peta Oxley Member Posts: 4
    edited July 2019
    I have fixed it. The employee's payroll email had the first character dropped off and their other email was correct. Once I fixed the payroll email I could regenerate the payslip email to the correct address

    Thanks