lost online banking icon from reckonaccounts accounting 2014

John_P
John_P Member Posts: 18 ✭✭
edited November 2016 in Reckon Accounts (Desktop)
lost the "Online Banking" icon in the navigation bar of one of my 5 Company files. Online banking has been enabled in all, with appropriate bank and account details, passwords etc

Any suggestions would be welcome

Thanks


Comments

  • ARC BookKeeping
    ARC BookKeeping Member Posts: 168
    edited August 2014
    Hi John,
    This sounds unusual, I just tried to see if i could make mine 'disappear'... nope... so I haven't a clue..

    But my first suggestion would be to rebuild the file after a verify backup... If this doesnt help (and I dont think it will because this is a hardwired in icon) I think it might be a call to support...

    In the meantime, you can still access the 'Online Banking Centre' via the 'Banking' drop down list.

    Maybe someone else has some ideas...

    Cheers
    Angie Carlyle
    image
  • John_P
    John_P Member Posts: 18 ✭✭
    edited November 2016
    Hi Angie
    Thanks for your reply. Whatever has happened to this particular file, there is no online banking drop down item under "Banking" either.

    I have tried making a new company file, and the same problems occur

    Weird to say the least!

    Cheers

    John P.