How can I recover a forgotten password?

Clive_6554670
Clive_6554670 Member Posts: 1
edited February 2017 in Reckon Accounts (Desktop)
My accountant is going to do my tax, but I have lost my password for QB. How can I access or reset the password.  Please help 

Comments

  • John G
    John G Reckon Staff Posts: 1,570 Reckon Staff
    edited February 2017
    Hi Clive,

    Sorry to hear of your dilemma.  Unfortunately the only other action you can take is have the password removed from your file by our Data Services team.  Full details to request a service are at: http://home.reckon.com.au/support/Home/ReckonSupport/ReckonDataServices.aspx.

    As this is a paid service you may want to spend a little time with trial and error to recover it.  Try variations of what you think it might be - don't forget about spaces after the word and capitalisation of the first letter, replacing some letters with numbers and characters, etc.

    Good luck.

    regards,
    John