LS

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  • Updated 5 years ago
I am using Accounts Personal Plus 2015 on Windows 8.1. I have two Reckon files that I have been running for many years. Since upgrading to 2015, I cannot get the share update (One Step Update) working.  It hangs - the circling arrow keeps going round endlessly with no update outcomes
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LS

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Posted 5 years ago

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Diver Dave

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Been having the same problem, LS, although mine actually stops and closes.  On re-opening the prices have actually downloaded.

There seems to be a problem with file names longer than 8 characters.  I had been using the same long file names for years, but now suddenly this problem - also doesn't remember the last file opened.

Id you have a long fiole name, change it and see if the problem persists.  You may need to change the file names manually as an associated problem I've had is that Reckon doesn't accept the long file name when using File Operations/Rename!

Be interested to hear if that's causing your problem or something else.
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alainpaulr

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I have the same problem since 19th February.
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LS

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There is more than one thread complaining that the stock update is not working.  And I certainly can confirm it is not.  I am using Windows 8 to and recently re-installed Quicken.  I have been reading some of these threads and just like myself I noticed that this problem has been acknowledged for a number of months with no response or interest from the owners.  Fortunately I am using another software in parallel for my investments and they have recently offered the use of bank accounts with their portfolio management.  I am seriously investigating this alternative and I am not interstd mentioning this software name in this forum.  I am disappointed to have to say this as I have been a very long-time user of this product but when an organisation ignores its malfunctions and fails to deliver to what was working, you have to concede...  I only wish that I can be proven wrong