MAPI error code 00000000(0) at line 947 in sendemail.cpp

  • 2
  • Question
  • Updated 2 months ago
Hi I just upgrade to Windows 10 and this error occurs when trying to send payslip from Reckon Accounts 2017 by email.

The email I am using is Outlook 2013 to link with and there was no problem before upgrade to windows 10.

Would you please help advise how to solve this problem?
Photo of Monica

Monica

  • 112 Points 100 badge 2x thumb

Posted 4 months ago

  • 2
Photo of Kevin Russell

Kevin Russell, Accredited Partner

  • 33,268 Points 20k badge 2x thumb
Piece of cake call me Kevin t:0407744914. I fixed this for another client only last week
Photo of Kevin Russell

Kevin Russell, Accredited Partner

  • 33,268 Points 20k badge 2x thumb
Linda you need to keep the important updates. I think its the office updates which are causing the problem, not the Windows security updates. 
Photo of JO-ANNE

JO-ANNE

  • 1,282 Points 1k badge 2x thumb
can you post the solution on the community, it is obviously a common error. I have just experienced it with new computer
Photo of Kevin Russell

Kevin Russell, Accredited Partner

  • 33,268 Points 20k badge 2x thumb
Jo did you use the knowledge base?
Photo of Brecht

Brecht

  • 70 Points
Hi Kevin, could you advise how you fixed this? We are unable to roll back to 1703 and am not sure what else the solution is. Unfortunately I'm not in the US so can't call you.

Regards,
Photo of Kevin Russell

Kevin Russell, Accredited Partner

  • 33,268 Points 20k badge 2x thumb
Call me after 2pm today. Im in a conference
Photo of Kevin Russell

Kevin Russell, Accredited Partner

  • 33,268 Points 20k badge 2x thumb
(Edited)
Photo of Orkun Evren

Orkun Evren

  • 494 Points 250 badge 2x thumb
I am also having the same problem right after a major windows update this morning. Until now we have been using the workaround of running both Reckon software and Outlook as administrator but after the Win 10 update on all the workstations this morning cannot email. Kevin we always have outlook open so that is making no difference in this instance. Cannot email anything now out of Reckon Accounts Enterprise 2017.
(Edited)
Photo of Kevin Russell

Kevin Russell, Accredited Partner

  • 33,268 Points 20k badge 2x thumb
Orkun Im out of the office call me after 3pm
Photo of Orkun Evren

Orkun Evren

  • 494 Points 250 badge 2x thumb
The update which threw all of our emails was a major update (Feature update to Windows 10, version 1709) so I am not sure if it can be rolled back and to be honest I don't know if I want to attempt it on 9 pc's however I have thrown it back to the development team at Reckon to try and come up with a fix.... 
Photo of Kevin Russell

Kevin Russell, Accredited Partner

  • 33,268 Points 20k badge 2x thumb
Not correct Okrun. You might like to look again. 
Photo of Orkun Evren

Orkun Evren

  • 494 Points 250 badge 2x thumb
Thanks Kevin, you were right. The day of the big update which was the 1709 it seems that there were also a lot of smaller updates office that may have been within that package or released at same time. They are not on the main recent updates page but still easy enough to find. One outlook update in particular was the culprit on most machines but it was a different number on my notebook. Emails have gone back to the usual workaround now of running both outlook and reckon as administrator to get them to work but this is a 4 year old workaround so we are used to this one.
Photo of Kevin Russell

Kevin Russell, Accredited Partner

  • 33,268 Points 20k badge 2x thumb
Well I fixed it Orkun. No work around for me
Photo of Orkun Evren

Orkun Evren

  • 494 Points 250 badge 2x thumb
Then you know something the Reckon development team doesn't. We have been back and forth for 4 years on this issue and their only fix is to run both as administrator. I have been using quickbooks/reckon software since V2.0 many moons ago and out of all the issues we have been faced with this is the only one that they cannot seem to overcome. If not run as administrator then we get the same mapi error. XP machines never suffered this fate. It has been since Win7 and carried on to Win10.
Photo of Satyam Buldawo

Satyam Buldawo

  • 80 Points 75 badge 2x thumb
Hi Kevin,
I am having same problem. Can i call you now or is it too late?
Hem
Photo of Kevin Russell

Kevin Russell, Accredited Partner

  • 29,726 Points 20k badge 2x thumb
Its never too late
(Edited)
Photo of Kevin Russell

Kevin Russell, Accredited Partner

  • 33,268 Points 20k badge 2x thumb
You can also look here to help prevent the update installing automatically
 https://support.microsoft.com/en-us/help/3183922/how-to-temporarily-prevent-a-windows-update-from-re...