MAPI error code 00000000(0) at line 947 in sendemail.cpp

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  • Updated 5 months ago
Hi I just upgrade to Windows 10 and this error occurs when trying to send payslip from Reckon Accounts 2017 by email.

The email I am using is Outlook 2013 to link with and there was no problem before upgrade to windows 10.

Would you please help advise how to solve this problem?
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Monica

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Posted 12 months ago

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Kevin Russell, Accredited Partner

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Piece of cake call me Kevin t:0407744914. I fixed this for another client only last week
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Kevin Russell, Accredited Partner

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Jo did you use the knowledge base?
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Brecht

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Hi Kevin, could you advise how you fixed this? We are unable to roll back to 1703 and am not sure what else the solution is. Unfortunately I'm not in the US so can't call you.

Regards,
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Kevin Russell, Accredited Partner

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Call me after 2pm today. Im in a conference
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Tom Tomm

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Can I call also Kevin. Same problem mate..
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Kevin Russell, Accredited Partner

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Yeppirs. And Im not in the U.S.
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Kevin Russell, Accredited Partner

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(Edited)
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Orkun Evren

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I am also having the same problem right after a major windows update this morning. Until now we have been using the workaround of running both Reckon software and Outlook as administrator but after the Win 10 update on all the workstations this morning cannot email. Kevin we always have outlook open so that is making no difference in this instance. Cannot email anything now out of Reckon Accounts Enterprise 2017.
(Edited)
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Kevin Russell, Accredited Partner

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Orkun Im out of the office call me after 3pm
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Orkun Evren

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The update which threw all of our emails was a major update (Feature update to Windows 10, version 1709) so I am not sure if it can be rolled back and to be honest I don't know if I want to attempt it on 9 pc's however I have thrown it back to the development team at Reckon to try and come up with a fix.... 
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Kevin Russell, Accredited Partner

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Not correct Okrun. You might like to look again. 
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Orkun Evren

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Thanks Kevin, you were right. The day of the big update which was the 1709 it seems that there were also a lot of smaller updates office that may have been within that package or released at same time. They are not on the main recent updates page but still easy enough to find. One outlook update in particular was the culprit on most machines but it was a different number on my notebook. Emails have gone back to the usual workaround now of running both outlook and reckon as administrator to get them to work but this is a 4 year old workaround so we are used to this one.
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Kevin Russell, Accredited Partner

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Well I fixed it Orkun. No work around for me
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Orkun Evren

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Then you know something the Reckon development team doesn't. We have been back and forth for 4 years on this issue and their only fix is to run both as administrator. I have been using quickbooks/reckon software since V2.0 many moons ago and out of all the issues we have been faced with this is the only one that they cannot seem to overcome. If not run as administrator then we get the same mapi error. XP machines never suffered this fate. It has been since Win7 and carried on to Win10.
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Satyam Buldawo

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Hi Kevin,
I am having same problem. Can i call you now or is it too late?
Hem
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Kevin Russell, Accredited Partner

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Its never too late
(Edited)
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Kevin Russell, Accredited Partner

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You can also look here to help prevent the update installing automatically
 https://support.microsoft.com/en-us/help/3183922/how-to-temporarily-prevent-a-windows-update-from-re...
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Stuart Summerville

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This problem seems to have been around for multiple versions of RA; is NOT limited to win10 as the client OS (we've just seen it in Win7); and seems to cover multiple use case scenarios. If Reckon can't fix it, I'm not sure why they don't write a more detailed write-up of things to try, to save people having to trawl Reckon forums and KB.

ie.

- ensure outlook is fully started before trying to batch send emails form RA.
- (Seemingly) don't  put RA into "send each email individually" mode.
- (Presumably) ensure Outlook has no dialogs present, or other things happening that might block incoming MAPI commands from RA.
- (Worthwhile?) starting Outlook fully BEFORE even running RA?

I must say the result in this forum discussion of everyone having to (negotiate time to) call an "Accredited partner" (from the same forum thread) seems mildly ludicrous to me. Nobody gains the benefit of their solution, or the diagnostic process that went with it! Yes, there were some references to other articles, but somehow I don't think that covered all MeToo's.
This could be sooo much easier! :|

Stu.
(Edited)
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Orkun Evren

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Stuart this is the condensed version of this issue. The latest is that reckon developers want some screenshots..... I am with you however. It is a known issue, there is no pattern to users, versions etc so there should be a bit more transparency on rectification. 

https://community.reckon.com/reckon/topics/-mapi-error-code-00000000-0-at-line-921-in-sendmail-cpp?u...
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Shrish b

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Hi ,
My client is facing the same issue, it is happening in the windows 10 device.Any help would be much appreciated.
Thanks,Shrish
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Shrish b

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Hi Kevin,
Thanks for the reply.

- I checked that outlook is open during the reckon software is on
- User has full priviliges to the software.
- i also checked that the  box that says "Display each email when sending more than one" is unticked.
Let me know what else i should try.
The client is using latest version of windows 10 and outlook is 2016 version.
Thanks,Shrish
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Kevin Russell, Accredited Partner

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DID YOU READ THE KB ARTICLE? There is a reason I asked this.
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Shrish b

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Hi Kevin, Apologies, i'm new to this forum, could you please share me a link to the article.
Thanks,Shrish
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Orkun Evren

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God this does my head in Kevin. I know you and I are on the same wavelength for a result but seriously the cryptic answers when people are just looking for help. I was one of those looking for advice at one stage and I know how frustrating it is when you get the old " did you search the kb " The kb is full of a lot of general bs..... I am on a lot of different forums and on most thank goodness people offer advice or links. 

Shrish, below is a link with some useful and some not so useful advice. Most of us are not getting a solution to this problem from Reckon who appear to be sitting on their hands on the issue and blaming microsoft for it.

https://community.reckon.com/reckon/topics/-mapi-error-code-00000000-0-at-line-921-in-sendmail-cpp
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Kevin Russell, Accredited Partner

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Orkun with the most humble and sincere respect I disagree.