Match Transactions screen applying payments even if Cancel button is pressed

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  • Updated 2 years ago
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We are using Accounts Premier Manufacturing and Wholesale Edition.

I download bank transactions and import them in via Import Bank Statement.

Once in the Match Transaction screen I allocate the downloaded transactions.  If I accidently select CANCEL instead of DONE at the bottom of the screen then the downloaded transactions are still marked Unmatched,  but the payments have actually been applied.  This has caused some confusion as a couple of customers have then had a payment allocated to their account twice

Has anyone else experienced this?

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Carrie

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Posted 4 years ago

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Shane, Employee

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Hi Carrie,

I can see the same thing happening on my end.  It seems like clicking cancel confuses the program.  When a transaction is matched it reconciles the transaction sitting in the register, and the program tells it self the corresponding transaction in the bank statement has been matched and marks it as matched, but clicking cancel makes the one in the bank statement become unmatched, but it doesn't unreconcile the transaction in the bank statement.  Very confusing!  Leave it with me and I will investigate this further and get back to you.

Regards,
Shane.
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Carrie

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Hi Shane,  Just wondering if there was any development on this issue... I still have problems with it.  A simple solution might be to move the cancel button to the other side of the screen so that you can't accidentally click it instead of the done button.