Memorised Transactions Error

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Sarah Dunn
Sarah Dunn Member Posts: 5 ✭
edited April 2020 in Accounts Hosted
When trying to click on the memorised transaction button in Reckon Hosted I get the following error message;
image
I have tried both chrome and firefox and both are experiencing this problem

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,392 Community Manager Community Manager
    edited April 2019
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    Hi Sarah,
    It looks like there's a corrupt element in your data file that needs some attention.
    In the first instance I'd recommend re-sorting your lists, then performing a Verify & Rebuild and follow up on any errors presented.

    More info - How to Verify Data and Rebuild Data for a company data file in Accounts Business (Hosted)
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  • Sarah Dunn
    Sarah Dunn Member Posts: 5 ✭
    edited April 2019
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    Hi Rav,

    Thanks for your reply. In order to do this I am required to switch to single user mode. However whenever I try to do this I get the same error message and Reckon shuts down.

    I have tried re-opening the file without selecting the 'open file in multi user mode' option but it still opens in multi user mode. Any suggestions? Thanks
  • Kwikbooks (Professional Partner)
    Kwikbooks (Professional Partner) Member Posts: 824 ✭✭✭
    edited April 2020
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    Hi Sarah

    when you login to the hosted instead of launch chose control panel,> manage users and log out any sessions manually.  Then try to switch to single user.
  • Sarah Dunn
    Sarah Dunn Member Posts: 5 ✭
    edited April 2019
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    Hi, I've tried that. Still no luck unfortunately.?

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