I set up MFA last week and everything was working fine. Then I decided to install Authy on google chrome so that I had a back up if my phone wasn't available. I connected both devices and they both seem to recognise each other, however when I now try to log into GovConnect the MFA says 'Please type the correct code' and will not accept the code from my phone or from google chrome.
I have already done my first payroll run for the new financial year and need to upload the STP file to the ATO.
Please help.
Lynne
I have already done my first payroll run for the new financial year and need to upload the STP file to the ATO.
Please help.
Lynne
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780 Points
Posted 1 year ago
Rav, Community Manager
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92,016 Points
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780 Points
Hi Rav, it won't let me use the code from my phone (which was the original source), it keeps saying 'Please type correct code'.
Rav, Community Manager
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91,926 Points
Hi Lynne,
The most common cause & fix to this is to go into the Google Authenticatior app settings and sync the time settings to Google's servers (see screenshot below).
Try the above out and see how you go.. OR did you delete the Google Authenticator app since setting it up successfully and before revoking access?
The most common cause & fix to this is to go into the Google Authenticatior app settings and sync the time settings to Google's servers (see screenshot below).
Try the above out and see how you go.. OR did you delete the Google Authenticator app since setting it up successfully and before revoking access?
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80 Points
I have downloaded the Google Authenticator app, scanned the barcode and get the reckon portal services code.... but it doesn't matter how many time I try it won't accept the code. I have tried reinstalling the app, I have restart my phone, I have restarted the Portal and nothing. I don't want to use the web browser method I only want to use my phone. I can not find how to get to the settings you show above
Rav, Community Manager
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91,926 Points
Hi Lisa,
Are you using the Android or iOS version of the Google Authenticator app?
Are you using the Android or iOS version of the Google Authenticator app?
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780 Points
Hi Rav, I have fixed the authenticator issue and can now access Gov connect again. I have also successfully uploaded my first pay run.
Can you let me know when the share file functionality will be available? I am trying to decide whether to use this or put authenticator on my desktop instead of phone.
Thanks
Can you let me know when the share file functionality will be available? I am trying to decide whether to use this or put authenticator on my desktop instead of phone.
Thanks
Rav, Community Manager
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91,926 Points
Hi Lynne,
We're aiming to release sharing functionality this week hopefully, the team just need to work out a few kinks. We'll have more info on the Community about it as soon as its ready
We're aiming to release sharing functionality this week hopefully, the team just need to work out a few kinks. We'll have more info on the Community about it as soon as its ready
Lynne
Rav, Community Manager
You've mentioned in your first post that you had set it up on your phone first so you'll need to get the MFA code from there to complete the process.
Tim Spillman
I use multiple devices MFA all the time.
https://support.google.com/accounts/a...