Minor balance in AP - unable to clear

  • 1
  • Problem
  • Updated 10 months ago
  • (Edited)
I have an annoying small balance in my Pay Bills which I am unable to clear for a year now. ($1.17)

I tried paying this amount to a clearing account/ creating a credit note for the same amount and net it off...but nothing seems to work.

Please help.

Regards
Bianca

Photo of Bianca Gathercole

Bianca Gathercole

  • 84 Points 75 badge 2x thumb

Posted 10 months ago

  • 1
Hi Bianc

so it is when you bring up the paybills screen or is it on  a report.

Can you upload a screen shot
Photo of Bianca Gathercole

Bianca Gathercole

  • 84 Points 75 badge 2x thumb
Hi,
Thank you for your response.
Its on my PayBills screen, not on a report.
There is no balance against this supplier either.
Photo of Bianca Gathercole

Bianca Gathercole

  • 84 Points 75 badge 2x thumb
Screenshot Below. 



So the bal. is an amount to pay of 1.17 when you typed (1.17) i thought it was a negative.

when you click on it is there an amount down the bottom in credits for 1.17 that can be applied to the bill.

if you have a debit of 1.17 and an unapplied credit for 1.17 then the supplier will still be 0.00 -it just means the credit hasn't been applied to the debit, therefore the bill is unpaid and the credit is waiting to be applied.
failing that it will have to be tracked back to its source to find out why it is there. 

There will be something there in the back of the system causing it, maybe a jnl entry, something.

you can contact me at Kim@kwikbooks.com.au if you need assistance.
Photo of Tanya Briggs

Tanya Briggs, Accredited Partner

  • 972 Points 500 badge 2x thumb
There's a known issue regarding entering a negative amount on a bill or tax invoice with a tax code different to the line above (knowledge base article 3752) .
Photo of Bianca Gathercole

Bianca Gathercole

  • 84 Points 75 badge 2x thumb
Thanks for that Tanya,
Kim is looking into this for me at the moment. Hopefully it can be sorted.
Regards,
Bianca