Missing Reports > Single Touch Payroll > Process STP reports in Payroll Premier

[Deleted User]
[Deleted User] Posts: 0
edited June 2020 in Payroll Premier
Have processed pay run today and upgraded Payroll Premier, however under Reports, missing Single Touch Payroll.  It is showing under employees and have turned on in background under preferences. Help, have been on hold with Reckon support for nearly 2 hours and then it hung up so on hold again now for another 30 minutes....where is all the help!

Comments

  • WTPayroll
    WTPayroll Member Posts: 5
    edited June 2020
    Absolutely agree! Have been on hold now for 57 minutes! I have employees not appearing in the STP report when they are set up just like all the 70 others and now employees under 18 who have worked over 30 hours are moving the SGC to RESC. Not winning Payroll Premier!
  • Rav
    Rav Administrator, Reckon Staff Posts: 15,305 Community Manager Community Manager
    edited July 2018
    Hi Donna,
    Can I clarify something, you've mentioned you updated Payroll Premier and turned on Single Touch Payroll in your preference settings however with Payroll Premier, Single Touch Payroll is just on ie. there is no ability to turn it on or off. 
    Which Reckon product are you using?

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  • Rav
    Rav Administrator, Reckon Staff Posts: 15,305 Community Manager Community Manager
    edited July 2018
    WTPayroll
    I'm not too much of an expert in this area however INB and Working Holiday Makers must be reported. Are the missing employees all within this category?


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  • linda_9716385
    linda_9716385 Member Posts: 17
    edited July 2018
    I have the same problem the last 15 of 60 employees are not on the stp report. I ran the help line and it waffled on about the one hour delay - no option for a call back. 
  • Andrea_9724674
    Andrea_9724674 Member Posts: 3
    edited July 2018
    Did this problem get rectified, if so how? I'm having the same issue and have been told there is over a two hour wait for tech support
  • linda_9716385
    linda_9716385 Member Posts: 17
    edited July 2018
    I have done two pays runs, one has first 50 out of 70 employees, week 2 has a different twenty. I spoke to tech support who couldn't resolve.
  • Katrina Stubbs
    Katrina Stubbs Member Posts: 29
    edited August 2018
    Was there a fix for this error? 

  • Caroline Suhardjono
    Caroline Suhardjono Member Posts: 11
    edited February 2019
    Hi my STP still not functioning since November.
    I have done the archiving process as per suggested last time.
    No luck... already 2 payrolls after archive function being done.
    STP report still blank. So I have not been able to upload to Gov Connect since November as no report can be uploaded.

    Any other suggestion what I should done?
    Thanks in advance