Missing BAS Report

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  • Problem
  • Updated 5 years ago
  • Solved
Merged

This conversation has been merged. Please reference the main conversation: BAS disappearing.

Trying to configure the BAS report, it takes at least 10 mins to load, and then disappears. Does anyone know if the reports are being saved somewhere different rather than just showing up on the screen?
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Brooke

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Posted 5 years ago

  • 3
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sheelagh

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Me too
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Gary Price

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yep, me too...where did it go?
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Gary Price

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OK, have tried 3 times now.  Same thing happens.  Going along nicely, slow, but that is always the case.  Then poof!...its gone.  There is a BAS.ini configuration file in my downloads, but that is only 2KB.  There's nothing in my clipboard, and nothing in my drive folders.  I hope where ever it goes that someone finds it and pays the amounts due!
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Rod Clark

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I tried to do a double check on BAS for las quarter - I prepared it prior to upgrade - could not get a BAS report to run
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Gary Price

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Ok, Tried again this morning...same thing....gone, disappeared into the unknown...makes it a bit hard to pay one's BAS :)
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Gary Price

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Hey Mirko...or any other Reckon rep...any idea how to resolve the "disappearing BAS statement" issue.  I can generate tax summary reports etc, but as soon as I try to generate a BAS statement it goes through all the building report stuff for about 10 mins...then disappears.  Any thoughts??
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Brooke

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I Would hope to think that this issues is fixed by the 21st!
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Kelly Day, Accredited Partner, Accredited Partner

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It works in Google Chrome - no problem - please refer to my post re Google Chrome for improved performance 
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Broni K Beerling

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I can only use IE - how am I supposed to complete my BAS ?
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Nathan Elcoate, Accredited Partner

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Can you please try this suggestion from the Partner Bulletin Boards... One of the developers helped us out...

It seems that the window has been hidden.
Next time are you able to try ALT + Page Up key see if the window displays.
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Nathan Elcoate, Accredited Partner

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It seems that the window has been hidden.
Next time are you able to try ALT + Page Up key see if the window displays.
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Fred

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Thanks Nathan!  That worked a treat for me! :)
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JC

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This worked a treat, thanks
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Gary Price

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As it happens I am using Chrome, and have implemented your suggestions...just in case. Thought it might be an issue with pop ups, but no...it still disappears to who knows where...
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Brooke

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I am also using Chrome, issues still present.
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Gary Price

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The solution is probably really simple...that hard part is finding what the solution is :)
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Gary Price

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This continues to frustrate me.  I can't seem to resolve this problem.  Very happy to anyone's suggestion as to how / where I look to see what's wrong.  I have tried browser settings.  Reckon settings in preferences and can't see any reason why this problem exists.
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Nathan Elcoate, Accredited Partner

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Can you please try this suggestion from the Partner Bulletin Boards... One of the developers helped us out...

It seems that the window has been hidden.
Next time are you able to try ALT + Page Up key see if the window displays.
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Gary Price

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Thanks Nathan,

Yeah!  That brings the window up....now to work out why my copy doesn't agree with the accountants :)
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Nathan Elcoate, Accredited Partner

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No worries Gary. Now that's another whole problem, lol!
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Brooke

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I have tried the Alt+page up, and it only brings up the blank report. I am still unable to process the calculations. Any suggestions>?
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Gary Price

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I have found that it had lost all my configurations.  You have to go back in and do all the W1, W2 W99's etc.  The figures will then pop up!
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Sarah Nation

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It would have been handy if they told us we had to re-fill the W1, W2, etc!
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Michael Alf

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Hi, I struggle too. I cannot access the BAS. I am on a MAC and Chrome. The "build window" just disappears. When I press refresh it collects data and half way through it disappears. 
Need to submit Monday!! NEED HELP!!!
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Gary Price

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Have you tried the Alt+pageup combination?
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Michael Alf

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Thanks Gary. I am on a MAC. No page up. Seems when I do all the settings again it works but I am not sure that I did this correct. Very strange. 
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Susan Rabbone

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Having the same problem to! Any other suggestions?
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Tracey Jones

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Ok, I just fluked it.  So you configure the report, and as above it dissappears!  Then go into the report again.  Don't configure it again or it will just keep dissappearing!  It kept my configurations from the first attempt.  Make sure you re-enter all the settings again on all tabs as they've reset to no selections.  Then wa-la....  there is the report.  Now you can print it.  Hope this works!!!
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Tracey Jones

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Ok, I just fluked it.  So you configure the report, and as above it dissappears!  Then go into the report again.  Don't configure it again or it will just keep dissappearing!  It kept my configurations from the first attempt.  Make sure you re-enter all the settings again on all tabs as they've reset to no selections.  Then wa-la....  there is the report.  Now you can print it.  Hope this works!!!
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Michael Alf

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Thanks. I think I got the numbers eventually but wasn't able to print ... Need to get a book keeper who takes care of that stuff. 
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Jackie

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Hi, im having same problem as above, I'm on google chrome on Mac.  I have configured report and got all blanks.  What do you mean by "go back into the report again"? Can you give specific key strokes or something becuase I don't understand where it is to go back into!

Frustrated

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