mobile app not working (403 Forbidden)

  • 1
  • Question
  • Updated 5 months ago
  • Answered
Hi,
Everytime I try to login via my iphone i get the message
There was an error, please try again. If the problem persists please contact support
(403 Forbidden)

Please help!
Photo of Melodi Brown

Melodi Brown

  • 90 Points 75 badge 2x thumb

Posted 5 months ago

  • 1
Photo of Rav

Rav, Community Manager

  • 61,134 Points 50k badge 2x thumb
Hi Melodi,
Which browser are you using on your iPhone when you encounter this error message?

Have you previously been able to login successfully on this phone & browser?
Photo of Melodi Brown

Melodi Brown

  • 90 Points 75 badge 2x thumb
I haven’t been able to use my phone for a long time. I am using the reckon app when I use safari it does not load properly.
Photo of Rav

Rav, Community Manager

  • 61,110 Points 50k badge 2x thumb
Ok let me clarify, are you a Reckon One or Accounts Hosted user? Just want to check because you've tagged this post as relating to Reckon Accounts Hosted but the app is specifically for Reckon One only.

If you're a Reckon One user and unable to use the app, can you let me know which iPhone you're using eg. iPhone 8, 8 Plus, iPhone X etc and also the version of iOS (Settings > General > About).
Also, can you please check if you've updated to the latest version of the Reckon app in the App Store.
Photo of Melodi Brown

Melodi Brown

  • 90 Points 75 badge 2x thumb
Okay so I am using hosted not Reckon One. So there is no app available for it and There is no mobile version?
We offer full cloud mobile and Web based Invoice for Reckon Hosted
And it's Cosmic Invoice if you need to know more please call me on 0407068942
Chandra