Mobile Log In - black blank screen

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  • Updated 4 years ago
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Sony Experia Z2, Android, Browser Google Chrome, I Log in, program goes through the motions of Reckon Accounts hosted for Australia, then a blank black screen, I can't even log off as their is nothing on the screen. I have been unable to use my mobile for the Reckon program for months. A couple of updates prior I was able to  access Reckon on my phone no problem.
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Debra

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Posted 4 years ago

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Mirko, Alum

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Hi Debra, do you see any changes if you log into control panel and remove any sessions? Also, have you tried Firefox or any other mobile Internet Browser to see if the same issue persists? ^Mirko.
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Debra

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Hi, I have logged off on the control panel. I am now using Firefox  & I just get a black screen & then automatically the screen returns to Welcome to Reckon Accounts Hosted. I than Launch Accounts 2015 R1 again & the same thing happens.

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