MS Office 2019 Compatibility

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MS Office 2019 is about to be released (early October). Has Reckon done any compatibility testing, especially with Outlook on Reckon desktop products ?
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Steve Cook

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Posted 8 months ago

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Orkun Evren

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Steve, Reckon are still trying to get their products to work with Outlook 2007-2016. Asking a bit much to get them to start on 2019. At current rate 2019 compatibility will be working by 2030.....
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Steve Cook

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Yes that's what I expect. Reckon's response will be something like....

Reckon 2018 (and earlier) products will not be patched.
Reckon 2019 desktop products will be compatible.
Customers will need to purchase the 2019 product.
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Orkun Evren

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That's an answer I would be happy with. Enterprise 2018 with current office 365 and I am still using workarounds after 4 years. I pray they say 2019 will be 100% compatible with 2019. At least then I can forego all the vulnerabilities created with workarounds. Fingers crossed.... if my patience doesn't get the better of me by then that is.
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Rav, Community Manager

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Testing is currently in progress for the 2019 Reckon Accounts Business edition.

Office 2019 (32bit) is compatible with Reckon Accounts Personal 2019.
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Steve Cook

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So basically as expected. RA2018 is not being patched.
Would be nice if Reckon at least developed a free patch/update for RA2017 and later

Yes i'm dreaming...
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Kevin Russell, Accredited Partner

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Steve you cannot be serious
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John Campbell

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Kevin,

Should we seriously expect Reckon Accounts or RPP to have update patches ?

Unfortunately other products do provide this type of service, so Steve should be excused for his mistake.
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Kevin Russell, Accredited Partner

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John excuse me! Reckon have worked on a release schedule for over two decades. The other desktop accounting software use the same exact approach. I only know this because I have been using them all for over 20 years. Would you seriously expect Reckon 2018 to work on Windows 3.11?
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Steve Cook

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Developers may be interested ..........

This week has been a HUGE week for Microsoft updates:
Windows and MS Office both had major updates

Windows 10 updated to version 1809 

I have MS Office 365 Pro Plus (which includes installed desktop products)

Both updates happened automatically

So now I have:

Windows 10 Pro version 1809 (64-bit) (OS Build 17763.1)
MS Office (32-bit) updated to version 2019 (Build 10827.20138)

And Reckon Accounts Premier 2018 (Release R2P) with Outlook 2019 ?

Working fine. All good, no issues ! Yay !! 

(Edited)
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Kevin Russell, Accredited Partner

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Thanks Steve
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Steve Cook

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Any update on this ?

I am currently using MS Office 2019 (32-bit)
Looking to move to MS Office 2019 (64-bit)

Just need to know about Reckon 2018 compatibility.....
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Kevin Russell, Accredited Partner

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I would advise you to assume it will not be compatible. By the way, have you called Microsoft?
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Steve Cook

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Why do I need to call Microsoft ? I have no issue with Windows 10 or Office 2019. Only query is Reckon compatibility ?
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Rav, Community Manager

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Office 2019 (64-bit) will be supported from the 2019 Reckon Accounts Business range only pending results of QA.
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Kevin Russell, Accredited Partner

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Steve they might be able to tell you what has changed so as to affect compatibility.
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Steve Cook

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Now that RA2019 is released, I have done the following:

Remove RA2018 
Remove MS Office 32-bit
Reboot

Install MS Office 64-bit, configure email accounts etc
Check Outlook is default email app (yes it is)
Install RA2019
Update all company files to RA2019, no problems

BUT.....
Email issues as per these articles, and the fixes/workarounds did not work
http://kb.reckon.com.au/issue_view.asp?ID=1845
http://kb.reckon.com.au/issue_view.asp?ID=4062

Removed MS Office 64-bit
Installed MS Office 32-bit
All OK no issues

In summary
RA2019 IS NOT COMPATIBLE WITH MS OFFICE 64-BIT

Too time consuming to remove/reinstall MS Office
Try this, try that etc
I'm not going to waste any more time on this

And NO ! I will not move to the cloud !

Developers, please move with the times
Make RA desktop products compatible with MS Office 64-bit
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Orkun Evren

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Steve , I could not agree with you more.  

I have had enough of the workarounds. What has pissed me off even more is the lack of response and care shown by supposed moderators on this site. John and Rav asked for information last year and did not even have the courtesy to respond to my multiple requests on this site for updates. If my customer service was this bad I would certainly have no customers left. 

I have not installed 2018 nor will I be installing 2019. I don't have the patience to uninstall office or Reckon Accounts Enterprise from 10 pc's each and every time to see if things work or not. None of the yearly updates are actually improvements. All they do is tweak a bit here or there, none of which has fixed ongoing issues.

We are currently now in the testing phase of MYOB to see if I we come up with any problems and as of 01 July we will migrate across finally after being with Reckon since Quickbooks v2.0 which off memory is about 18-20 years. MYOB may or may not be better but I am sick of the vulnerability and time wasting caused by the same ongoing issue for years......
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Kevin Russell, Accredited Partner

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Steve you and me are on a unity ticket there. It's UNACCEPTABLE this issue has gone on for so very long without resolution.
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Steve Cook

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Agreed Kevin

Windows has been 64-bit by default since Win-7 was released (circa 2008)
MS Office 64-bit has been available since version 2010, maybe earlier

And again, another new Reckon product, no new features
Just updates to Payroll, which had to be done
I don't use Payroll, so nothing for me

Definitely time for Reckon to move on
For what we pay for Reckon product, there should be $$$ available for software development and improvement

*** Gets down off soapbox ***


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Tim Spillman

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While I agree, with both of you's. Reckon would need to have and 64bit Version & a 32bit Version of the software. As 32bit version of Reckon would not work with 64bit Version of Outlook and vice versa.

To do that, it would be a major rewrite to the software. This will not happen, as they cant even get the installer to auto remove previous versions (which is a prerequisite of the install), which is the most simplest task to do with the installer.

Microsoft supply 32bit version of Office for one simple reason 'To Support Legacy Software' (Reckon Accounts XXXX) based off Quickbooks 2007 (i think) is with no doubt legacy software.

Microsoft Outlook Messaging API (MAPI32) should be removed from RA all together, the reliance of MAPI32 to get the software to function completely is ridiculous and simply a poor development choice(inherited).