Multi currency

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  • Problem
  • Updated 1 year ago
  • Solved
I am using Reckon Enterprise 2016 and I have a customer that had to be invoiced in Euro but required gst on the invoice. The payment has come in however it won't apply the total amount to the customer and keeps leaving a balance. Can anyone help me please?
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Robyn Wiltshire

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Posted 1 year ago

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Kevin Russell, Accredited Partner

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If you are exporting there is no GST. If you are invoicing from Europe then you are using the wrong version of Reckon. Have you tried changing the home currency in your Reckon file? 
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Robyn Wiltshire

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GST charge is correct under the circumstances as per the ATO, we are an Australian company.
The problem is being able to allocate the payment, it keeps under allocating the amount to the invoice in question. 
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Kevin Russell, Accredited Partner

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"As per the ato"? Exports are GST FREE
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Robyn Wiltshire

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Thanks for your help Kevin... it was an issue with a software discrepancy which has been fixed by Reckon thank goodness :)
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Kevin Russell, Accredited Partner

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Delighted to be of assistance Robyn