My account has expired and I cant seem to access the control panel because of it . I had no warnings

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My account has expired and I cant seem to accsess the control panel because of it . I had a direct debit set up and had no warnings about the account . Plus the direct debit has been taken out , what do I do
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silke

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Posted 2 years ago

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Kevin Russell, Accredited Partner

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You need to ring customer service they will fix this. They did it for me Monday morning.
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Karen Pearce

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you shouldnt have to bloody ring them!!! and when you do ring the are not open !!! bloody ridiciloius!!!!
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Kevin Russell, Accredited Partner

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How do you expect to fix it then? What did you do when you got the reminder? Did you simply ignore it?
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silke

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thanks - which number do i ring ?
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Kevin Russell, Accredited Partner

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1300RECKON
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Michael Standen

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just happened to me. No warning. My business is busiest on weekends...and this happens on a SUNDAY!!!
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Kevin Russell, Accredited Partner

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Oh my. What happened to your reminder which you got a month ago? What email address did you use to register Reckon? I get the email every year. When did you last back up the data file and copy it to your hard drive? Hey Im on your side but honestly you need to help yourself. You know what happens when you stop paying your xero subscription? Your data is gone. Full stop. Intuit is the same.
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Karen Pearce

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Bullcrap!!! They shgouldnt make it so bloodyhard to logon onto control panel to fix it!!! PPl get busy and forget we pay for a subscriptipon that they make impossible to use!!
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Kevin Russell, Accredited Partner

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Karen its not REALLY that hard. And it most definitely isnt impossible to use. I do this every single day. Also if you didnt act on the reminder you havent paid at all. You could do what I do and set up a monthly direct debit. Xero or Intuit will not let you pay on invouce you MUST give them a valid credit card. And if you dont pay, your data is gone, full stop. I can understand your position but you really need to take some responsibility here.
(Edited)
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Ros Aylward

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Same issue.  Two of us use one account - multiuser.  I am the admin.  I can't access the control panel but she can but she can't sort out the "payment" issue which is set up on monthly direct billed to the same current credit card.
(Edited)
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Kevin Russell, Accredited Partner

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Why can't you "access" the control panel? Has your user expired? How did this happen? Did you ignore the reminder? 
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Rav, Community Manager

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Hi Ros,
Has the expiry date of your subscription already passed? 
If not, why can't you access the Control Panel? ie. are you receiving an error message etc.

If your subscription expiry date has already passed, can you please give our Customer Service team a call on 1300 756 663 so we can straighten this out for you and also check what has happened to the direct debit.
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Ros Aylward

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Not an expiry issue despite the notice saying it had expired (we are monthly).  She is now saying "insufficient funds" on the credit card which is bizarre given the card is current, has been billing for years without issue and actually has had a debit balance for past couple months so it could clear a 100 times over had it been processed correctly.  Also weird that other user who is on same subscription as I am could access and I couldn't.  It is sorted now since I called but she had no explanation or apology for the inconvenience.
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Kevin Russell, Accredited Partner

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If my amex card is in debit often authorisation is declined. It has never been explained to me in 18 years why this happens. It doesnt happen with all vendors nor all the time
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Haydn Pound

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Rav, will you please help with regards to the termination of the access for those who bought a "perpetual licence"?  

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